Live Support Football Production - Opportunity for Students

Electronic Arts; Köln; Vor Ort; EUR 16.531 - 22.041; Teilzeit

Benefits dieser Stelle

Healthcare coverage

Mental well-being support

Retirement savings

Paid time off

Family leaves

Complimentary games

Zusammenfassung

Electronic Arts is seeking a Live Support Operator to ensure smooth matchday operations and high data quality in Köln. You will support live football matches, prepare systems, and communicate with clients. The role requires weekend and night shifts and fluent German with basic English.

Responsibilities include monitoring tracking systems, verifying data flows, and handing over data to post-match analysis teams, with a strong emphasis on accuracy and reliability.

Qualifikationen

• Enrolled as student and able to balance studies with shifts.
• Fluent German and basic English proficiency required.
• Willing to work on weekend and night shifts.
• Experience with basic computer applications.
• Detail-oriented mindset essential for data quality.

Aufgaben

• Prepare matches, calibrate systems, and test production environment.
• Monitor tracking systems and operator performance during live games.
• Oversee live data creation and delivery flows with sanity checks.
• Prepare match reports and ensure proper data storage and documentation.
• Handover data to post-match analysis teams.

Kenntnisse

German language

Basic English

Basic computer skills

Detail oriented

Ausbildung

Student enrollment

Jobbeschreibung

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Live Support Operator plays a key role in ensuring smooth matchday operations and excellent data quality.

You will serve as the first point of contact for internal and external stakeholders during live football matches. You will prepare and monitor tracking systems and tools, oversee live data creation and transmission processes, perform troubleshooting in case of technical issues, and communicate with clients. You will maintain data accuracy and quality standards through monitoring of football matches.

Responsibilities:

• You will prepare matches, including system calibration, stakeholder communication, and production environment testing
• You will monitor tracking systems and tracking operator performance during live games
• You will oversee live data creation and delivery flows, including data and threshold sanity checks
• You will prepare match reports
• You will ensure proper data storage and documentation
• You will handover data to post-match analysis teams

Qualifications & Skills:

• You are enrolled as student
• You are fluent in German and have basic English skills
• You are available for weekend and night shifts
• You have experience with basic computer applications
• You have a detail-oriented mindset

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life.

• healthcare coverage
• mental well-being support
• retirement savings
• paid time off
• family leaves
• complimentary games
• and more

Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.