Linux Systems Engineer – Customer Service

Jobtailor; Paderborn; Vor Ort; EUR 52.000 - 72.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an IT professional to act as the main technical contact for customers, providing proactive consulting and second-level support while designing and implementing complex infrastructure.

You will manage Linux servers, oversee Ubuntu-based customer clusters in a virtual LXD environment, and advance monitoring to ensure reliable, efficient services. You will also lead projects and improve internal tools across departments.

Qualifikationen

• Vocational training or degree/qualification in IT.
• Experience administering Linux servers, especially Debian/Ubuntu.
• Solid experience with Apache and Nginx web servers.
• Initial experience with databases like MySQL/MariaDB.
• Experience with e-commerce platforms such as Magento or Shopware is a plus.

Aufgaben

• You are the primary technical contact for customers—ranging from proactive consulting and second‑level support to complex infrastructure design and implementation.
• Administer Linux servers and ensure clean handover to operations with high service quality.
• Manage customer clusters based on Ubuntu in a virtual LXD environment.
• Develop and optimize the monitoring system to ensure reliability and efficiency of services.
• Lead internal service projects and refine tools, representing your team across departments.

Kenntnisse

Linux administration

Debian/Ubuntu

Apache/Nginx

MySQL/MariaDB

System integration

Ausbildung

Vocational training as IT specialist in system integration

Degree in computer science

Comparable qualification

Tools

Apache

Nginx

MySQL/MariaDB

Jobbeschreibung

Responsibilities

• Customer support: You are the primary technical point of contact for our customers—ranging from proactive consulting and second‑level support to designing and implementing complex infrastructure setups.
• System administration: Using AI concepts and automated workflows, you take our processes to the next level. You ensure a clean, maintainable handover to operations, maintain high service quality, and bring your team along through active knowledge transfer.
• Customer cluster management: You manage our customer clusters based on Ubuntu within a virtual LXD environment and ensure they run smoothly.
• Monitoring and optimization: You further develop and optimize our monitoring system to ensure that our systems and services run reliably and efficiently.
• Service projects & interfaces: You lead your own projects and refine our internal tools. As a reliable anchor, you proactively represent your team’s interests across departments.

Requirements

• You have completed vocational training as an IT specialist in system integration, hold a degree in computer science, have a comparable qualification, or possess equivalent professional experience.
• You have experience in administering Linux servers and ideally specific knowledge of Debian or Ubuntu.
• You have solid experience with web servers such as Apache and nginx.
• You have initial experience working with databases like MySQL and MariaDB.
• Ideally, you have prior experience with e‑commerce systems such as Magento or Shopware.