Lettings Advisor

Bromford Housing Group; Deutschland; Hybrid; EUR 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Flexible and hybrid working

Performance related pay

Pension schemes up to 10%

Employee Assistance Programme

Generous holiday and sick pay

Annual benefits allowance

Zusammenfassung

Bromford Housing Group is seeking a Lettings Adviser in Lichfield for a 12-month fixed-term, full-time role. The role combines office-based work with regular home working. You’ll help customers find suitable homes, guide them through tenancies, and ensure pre-tenancy checks are completed accurately.

You will work with colleagues and local authorities to allocate properties fairly, reducing void time and maintaining transparent processes. DBS check required.

Qualifikationen

• Customer-facing experience with a focus on service quality.
• Clear, proactive communication with colleagues and customers.
• Ability to stay positive and adaptable in busy, varied workloads.

Aufgaben

• Guide customers through the lettings process and set up new tenancies.
• Ensure pre-tenancy checks are completed and records are accurate.
• Collaborate with the empty homes team to minimise void time.
• Manage property shortlists fairly and transparently.

Kenntnisse

Customer focus

Strong communication

Resilience & adaptability

Organisational skills

Enthusiasm for role

Team player

Tech-savvy

Ambassador for Bromford

Tools

IT skills

Jobbeschreibung

About the role

This is a Fixed term, Full Time vacancy. Location: Lichfield (WS13 6WA) Contract: 12-months Fixed-term Hours: Full-time, 37.5 hours per week, Monday-Friday Workstyle: Roaming - a mix of working from home and office Closing Date: Sunday 26 July 2026. Do you enjoy helping people feel confident, supported, and well-informed? If delivering great customer service and building strong relationships motivates you, you may be just what we're looking for in a Lettings Adviser at Bromford. Our lettings team manages the effective day-to-day delivery of lettings across the business. As part of the team, you'll work closely with colleagues and local authorities to ensure fair and timely allocation of properties. You'll guide new customers through the lettings process, ensuring that all records are accurate, and follow our policies and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, collaborating with our empty homes team to minimise void time. And you'll maintain and manage property shortlists according to Bromford's and local authority, ensuring a fair and transparent process. The caseload is diverse, comprising a mix of straightforward cases and more complex situations, ensuring a dynamic and varied workload every day. While you'll help us meet key performance goals, the most rewarding part of this role is seeing people and families manage their own homes, where they can build brighter futures and thrive.

What we're looking for

• Customer focussed experience: You've previously worked in a customer-facing role. While experience in housing or lettings is a plus, a passion for customer service is most important.
• Strong communication skills: You communicate warmly and effectively with both colleagues and customers.
• Resilience and adaptability: You can stay positive, proactive and composed when handling varied and sometimes challenging situations.
• Organisational skills: You can prioritise and manage your workload efficiently.
• Enthusiasm for the role: You're committed to helping customers find the right home where they can thrive.
• Team player: You thrive in a high performing team, helping us meet our KPIs while letting homes fairly and transparently, in line with our policies.
• Tech-savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential.
• A great ambassador: You embody BFL's values and positively represent our values.

You’ll be based in our Lichfield office with regular home working available. A basic DBS check is required.

What we offer

• Flexible and hybrid working; many roles support working across our main locations and home
• Performance related pay based on shared success
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Generous holiday, occupational sick pay and paid family leaveAnnual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Equal Opportunities

We encourage people from all sections of our community to apply, particularly those historically underrepresented, including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. We are a proud Disability Confident (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need.

Interviews will be held at our Stowe Road office, Lichfield.