Lead Implementation & Delivery (f/m/d)

Meyandy LLC; Düsseldorf; Hybrid; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Meyandy LLC in Düsseldorf, Germany, seeks an experienced delivery, implementation or technical operations lead to own post-sale delivery from signed deal to live customer value.

You’ll blend hands-on implementation with delivery operations, build an adoption framework for enterprise accounts, define first value, manage escalations, and shape a scalable delivery playbook as we grow.

Qualifikationen

• 4–6 years in technical implementation, delivery, project lead or technical operations roles at a B2B company serving manufacturing or industrial customers.
• Experience building implementation or delivery processes from scratch in a startup or scale-up.
• Experience owning the interface between Sales and a technical delivery team: handover, capacity oversight, and escalations resolved independently.
• Adequate technical depth to engage with a manufacturing engineer within a few months.

Aufgaben

• Own the post-sale delivery from signed deal to a live, value-delivering customer.
• Build and maintain the adoption framework for enterprise accounts and define first value.
• Keep a current view of all accounts: check-ins and risk signals; retention plans.
• Handle escalations at operational and management levels.
• Own Sales-to-delivery handover and ensure capacity is visible and realistic.
• Develop lightweight delivery processes as patterns emerge and scale delivery.
• Lead and develop the delivery team and shape Delivery as the company grows.
• Test product-market-fit hypotheses with Sales and feed findings back to Product and GTM.

Kenntnisse

Delivery leadership

Technical implementation

Sales-to-delivery handover

Industrial automation knowledge

German language

English language

Jobbeschreibung

## Description du posteWe're looking for an experienced implementation, delivery or technical operations lead to own delivery after a contract is signed — and to play a central role in working out what actually makes our product work for customers.This one is for you if:* You'd rather build the playbook than wait for one to exist* You get real satisfaction from being the person people can count on — customers and colleagues alike* Making a genuinely complex, technical product work in the real world, on a factory floor and not just a slide deck, sounds like a good problem to haveEvery factory should be as easy to redesign as a CAD file. RIIICO scans real production floors and turns the raw point cloud into a structured, living model of the plant — machines, robots and infrastructure recognised by AI, matched to CAD, usable directly in the engineering tools our customers already run. Line changes that used to take months of manual work now take days.We're seed-funded, backed by Earlybird, PiLabs and seed + speed, with angels including Joe Kaeser, former CEO of Siemens.**Team:** two application engineers report to you directly, and you steer our data delivery team, which has its own manager and five people. **Start:** as soon as you can.## TasksYou'll own the entire post-sale delivery, from signed deal to a customer who's live, confident and getting real value. Our customers are enterprise manufacturers, so the accounts you own are complex and technically demanding from day one. As an early hire there's no existing playbook — expect to blend hands-on implementation, delivery operations and testing product-market-fit hypotheses directly with customers.* Own the post-sale journey, from handover through to stable, value-delivering adoption* Build the adoption framework for enterprise accounts, and define what \"first value\" means* Keep a current view of every account: check-ins, early risk signals, retention plans* Handle escalations yourself, at both operational and management level* Own the Sales-to-delivery handover and keep capacity visible and realistic* Develop the lightweight processes that make delivery repeatable as patterns emerge* Lead and develop your team, and shape how Delivery is structured as we grow* Test the product-market-fit hypotheses Sales brings back, and feed findings into Product and Go-To-Market**What this looks like in your first six months:*** **Months 1–2** — run two live enterprise implementations yourself, end to end, so you know where the product and the process actually break* **Months 2–3** — take over the Sales-to-delivery handover and make capacity visible enough that Sales doesn't promise what delivery can't back up* **Months 3–4** — define what \"first value\" means for an enterprise account, and the timeframe we hold ourselves to* **Months 4–6** — turn what you've learned into the first delivery playbook, and bring at least two validated product-market-fit findings back to Product and Sales## Requirements* 4–6 years in technical implementation, delivery, project lead or technical operations roles, at a B2B company serving manufacturing or industrial customers* Experience as an early hire building implementation or delivery processes from scratch in a startup or scale-up* Experience owning the interface between Sales and a technical delivery team: handover, capacity oversight, and escalations you resolved independently* Enough technical depth to get fluent fast in discrete manufacturing, factory planning or industrial automation. You don't need to have done this exact thing before, but you do need to hold a credible conversation with a manufacturing engineer within a few months* Fluent written and spoken German and English. We work in English internally; customer work happens in GermanYou're eligible to work in Germany — EU/EEA citizenship, or an existing work or residence permit. We aren't able to sponsor visas for this role.**You'll fit if:*** You're decisive and comfortable holding your ground when Sales pushes on scope or timeline — and just as good at negotiating a ...