LCA Support & Onboarding Specialist - French-speaking

One Click LCA Ltd; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading sustainability solutions provider is seeking a Support & Onboarding Specialist to join their customer success team. This full-time role involves providing support and training on LCA software, ensuring high levels of customer satisfaction. The ideal candidate should have a degree in engineering and experience with SimaPro. This remote-friendly position offers a dynamic work environment, competitive compensation, and the opportunity to make a positive impact on sustainability.

Leistungen

Substantial freedom with no fixed hours

Competitive compensation and bonuses

Dynamic team events

Qualifikationen

• Hands-on experience in LCA or product sustainability is advantageous.
• Experience in technical support and product training is a plus.
• Proficiency in English and French is required.

Aufgaben

• Deliver customer support and trainings on LCA using SimaPro.
• Help customers with software-related queries and technical issues.
• Establish trusting relationships and ensure customer satisfaction.

Kenntnisse

Customer service orientation

Communication skills

Analytical skills

Fast learning

Ausbildung

Degree in engineering (environmental, mechanical, materials)

Tools

SimaPro

Jobbeschreibung

We are looking for a Support & Onboarding Specialist with 2-3 years of experience in Life Cycle Assessment (LCA) to join our fast-growing team. As part of the Customer Success function at One Click LCA and SimaPro, you will join a supportive, effective and mission-oriented team in a flexible, friendly work environment.

Why One Click LCA

We have united the world’s leading sustainability solutions to accelerate the transition to a zero-carbon future. With One Click LCA & SimaPro now under one umbrella, we bring together the most trusted, science-based tools and expertise in the industry. Our combined platforms power environmental transparency, decarbonisation, and circularity across different industries and product value chains.

By integrating deep methodological expertise with innovative, AI-driven technology, we enable organisations to measure, understand, and reduce environmental impacts with accuracy and efficiency. Our solutions empower companies to make better decisions for the planet at scale.

Joining us means being part of a global, mission-driven team that is shaping the future of sustainability through the most influential tools, methodologies, and data in the market.

This is a full-time, permanent position that can be performed remotely and is open to candidates based in European time zones.

What you will do:

As a Support & Onboarding Specialist, you are the first point of contact for SimaPro customers. You enable them to successfully reach their LCA goals using SimaPro and support them by troubleshooting technical issues. Your role would entail:

• Delivering customer support, trainings and onboardings on LCA to make them successful in their use of the SimaPro software

• Helping customers with their queries related to the software, technical questions about product LCAs, standards and impact assessment methods

• Establishing a trusting relationship with the SimaPro user and ensuring high levels of customer satisfaction

• Staying up to date with the platform and products inside out to be able to help customers troubleshoot and find the best ways of working

• Develop and update guidance and knowledge articles for internal audiences, as well as our customer help centre

• Identify platform improvements and raise them to the Product Management teams

What you will bring:

As a company that highly values diversity, curiosity, and collaboration, we are open to people from different professional and educational backgrounds. However, the ideal person for this role would fit the following criteria:

• Degree in engineering with a major or minor in environmental, mechanical, materials or similar

• Hands-on experience in LCA, product sustainability or related area is an advantage; experience with SimaPro is a must

• Experience in technical support, product training and process documentation is an advantage

• Ability and motivation to become an expert in LCA software

• High customer and service orientation, with attention to detail

• Ability to quickly analyze client situations and to find the most suitable solution for them

• Fast learning skills and a desire to improve constantly

• Excellent communication skills, both externally and within the team

• Proficiency in English, as it is our working language, and French, native-equivalent

What we offer:

• Work that contributes to a more sustainable future

• Substantial freedom – with no fixed hours and remote working supported

• Technical challenges, substantial responsibility and the chance to see the results of your work

• A dynamic, friendly, motivated and diverse team of professionals.

• Competitive compensation and bonus, team and company events

Ready to make an impact?

We are eagerly waiting for your application until 31December 2025. Applications are reviewed upon receipt, so please apply promptly to be considered.