L2 onsite IT Support / Desktop Support

Kryptos Technologies limited; Frechen; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

An IT solutions company seeks an L2 Onsite IT Support specialist based primarily in Frechen, Germany. Responsibilities include managing technical support tickets, overseeing user account management, and ensuring network connectivity. Candidates should be multilingual (German & English) with experience in desktop support. This is a contract position requiring onsite presence with some remote work flexibility.

Qualifikationen

• Experience in onsite IT support or desktop support.
• Proficiency in handling hardware/software issues.
• Knowledge of network settings and connectivity.

Aufgaben

• Handle tickets via ServiceNow and provide onsite support.
• Manage user accounts, passwords, and access controls.
• Troubleshoot networking issues and connectivity.

Kenntnisse

Multilingual (German + English)

Technical Support

User Account Management

Networking Troubleshooting

Tools

ServiceNow

Email configuration

Jobbeschreibung

Tasks

L2 Onsite IT Support /Desktop Support

Location: Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office.

Duration: 12months+

Type: Contract

Support Type: Onsite, multilingual (German + English), 4 days/week during office hours

Key Responsibilities:

Technical Support (L1/L2):

• Handle tickets via ServiceNow from helpdesk or self-service portal.
• Provide onsite support for hardware, software, and connectivity issues.
• Escalate unresolved issues to L3 or vendors.

IMAC Services:

• Install, move, add, and change IT equipment and software.
• Configure email, VPN, and network settings.

Device Lifecycle Management:

• Coordinate hardware refreshes and data backups.
• Manage asset disposal and documentation.

User Account & Access Management:

• Manage user accounts, passwords, MFA, and access controls.

Networking & Connectivity:

• Troubleshoot LAN/WAN, VPN, and printer connectivity.

Peripheral Support:

• Configure and troubleshoot printers, scanners, and external devices.

Requirements

IT Security & Compliance:

• Ensure antivirus updates, assist in audits, and enforce security policies.

Asset Management:

• Track IT inventory, perform audits, and manage shipments.

Documentation & Reporting:

• Maintain knowledge base and document recurring issues.

End-User Training:

• Provide IT orientation and training on tools and security.

Project Support:

• Assist in infrastructure deployments, office relocations, and application rollouts.