Key Lead m/w/d - NOVA, Hollister

AFH Germany GmbH; Deutschland; On-site; EUR 32,850 - 40,150; Part time

Benefits offered by this job

Competitive benefits program

Quarterly Sales Incentive Bonus

Paid time off

Merchandise Discount

Employee assistance program

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Job summary

AFH Germany GmbH is seeking a Key Lead for their stores in Germany. This role includes ensuring a quality in-store experience, coaching team members, driving store performance, and fulfilling operational tasks. Candidates should be customer-focused, with strong communication skills and a CEFR B2 level in English and German.

The position offers flexible schedules, competitive benefits including a sales incentive bonus, and opportunities for career advancement. Full-time starting salary is €36,500 annually, with part-time options available.

Qualifications

• At least 1 year of retail experience preferred.
• CEFR B2 Fluency in English & German required.

Responsibilities

• Ensure all customers receive quality in-store experience.
• Provide guidance and coaching to Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Strong customer focus

Exceptional interpersonal skills

Strong communication skills

Knowledge of current fashion trends

Energetic, outgoing, and assertive

Adaptability and flexibility

Detail-oriented

Initiative and confidence

Balance multiple tasks

Applied learning and proactive thinking

Education

High School Diploma/G.E.D. equivalent

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Availability Schedule will vary weekly but should expect to work at least 25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

What it Takes

• Education: High School Diploma/G.E.D. equivalent preferred.
• Retail Experience: At least 1 year of retail experience is preferred.
• Supervisor/Managerial Experience: No supervisory/management experience is required.
• Language: CEFR B2 Fluency in English & German, required.
• Strong customer focus.
• Exceptional interpersonal skills.
• Strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Strong work ethic.

What You’ll Get

• Competitive benefits program.
• Quarterly Sales Incentive Bonus.
• Paid time off which can increase with position and seniority.
• Merchandise Discount.
• Employee assistance program; access to free psychological and behavioral health counseling.
• Flexible Schedule.
• Opportunities for Career Advancement.
• Opportunity to Become a Brand Affiliate.
• Training and Development.
• Global Team of People Who'll Celebrate you for Being YOU.

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Full time starting rate for this position is €36,500.00 annually (i.e., the full time recruiting pay range for this position is €36,500.00– €36,500.00 annually). For the avoidance of doubt, our current full time equivalent hours are 40 per week. This is a part time position of 20 or 25 hours per week.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.