Key Lead m/w/d - Europa Passage, Hollister

AFH Germany GmbH; Hamburg; Vor Ort; EUR 33.750 - 41.250; Teilzeit

Benefits dieser Stelle

Quarterly sales incentive bonus

Paid time off

Merchandise discount

Employee assistance program

Flexible schedule

Opportunities for career advancement

Training and development

Zusammenfassung

AFH Germany GmbH in Hamburg is seeking a Key Lead responsible for ensuring a quality in-store experience. The role involves supervising Brand Representatives and Stock Associates while driving store performance through customer satisfaction.

Qualified candidates should possess at least a high school diploma and B2 fluency in English and German, with preferred retail experience. The position is part-time, requiring at least 20-25 hours per week, with a starting annual rate of €37,500.

Qualifikationen

• B2 fluency in English and German is required.
• Strong customer focus and communication skills are necessary.
• At least 1 year of retail experience preferred.

Aufgaben

• Ensure all customers receive a quality in-store experience.
• Supervise and coach Brand Reps and Stock Associates.
• Analyze reporting to inform decision-making.

Kenntnisse

Customer focus

Interpersonal skills

Communication skills

Knowledge of current fashion trends

Adaptability

Proactive learning

Ausbildung

High school diploma or GED

Jobbeschreibung

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. The role acts as the floor supervisor, coaching Brand Reps and Stock Associates to maintain effective store operations. The Key Lead is part of the store leadership team and drives store performance through customer experience and daily sales achievement.

What You’ll Do

• Perform opening and closing routines.
• Operate the register/point-of-sale system.
• Fulfill omni‑channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Availability

Schedule will vary weekly but expects at least 25 hours per week, with required availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours may increase.

What it Takes

• Education: High school diploma or GED equivalent preferred.
• Retail experience: At least 1 year preferred.
• Supervisor/managerial experience: Not required.
• Language: CEFR B2 fluency in English and German required.
• Strong customer focus, interpersonal and communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, assertive, initiative, confidence.
• Adaptability and flexibility, ability to balance multiple tasks with attention to detail.
• Proactive learning and a strong work ethic.

What You’ll Get

• Quarterly sales incentive bonus.
• Paid time off, which can increase with position and seniority.
• Merchandise discount.
• Employee assistance program (psychological and behavioral health counseling).
• Flexible schedule.
• Opportunities for career advancement.
• Opportunity to become a brand affiliate.
• Training and development.
• A global team that celebrates individuality.

Salary & Hours

Full‑time starting rate: €37,500 annually (recruiting pay range €37,500 – €37,500). The position is a part‑time role of 20–25 hours per week, with current full‑time equivalent hours at 40 per week.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.