Jnr. Customer Success Manager - German Speaking (m/f/d)

voize-l; Berlin; Hybrid; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Stock options

30 vacation days (plus birthday off)

Germany Transport Ticket

Urban Sports Club

Company off-sites

Learning platforms (Blinkist/Audible)

Flexible hours

Zusammenfassung

voize in Germany is seeking a Customer Success Manager for the Project Planning team to own the customer journey from contract to go-live and early adoption across a high-volume portfolio. You will build scalable processes, templates, and HubSpot workflows while collaborating with CS, Sales, Support, and Solutions Engineering to ensure a smooth, data-driven customer experience for our German clientele.

Fluency in German (C1) and English are essential, and a Berlin or nationwide Germany base is

Qualifikationen

• A systems and process mindset focused on scalable solutions.
• Strong analytical thinking to identify patterns, gaps and risks in data.
• Hands-on experience with a CRM (HubSpot preferred).
• Prioritization instinct to manage a high-volume of accounts efficiently.
• Cross-functional collaboration with CS, Sales, Support, and Solutions Engineering.
• Fluent German (C1) and good English; based in Germany, full-time.

Aufgaben

• Triage the shared inbox by urgency and impact to prioritize high-need customers.
• Own the contract-to-go-live journey with clear milestones and tracked dates.
• Improve HubSpot data, automate views and alerts, turning manual tracking into scalable processes.
• Design templates, playbooks, and automations to scale the pool to more accounts.
• Monitor usage and drive adoption post go-live with lightweight interventions.
• Collaborate with CSMs, Sales/AE, Support and Solutions Eng to unblock customers.
• Contribute to voize's roadmap toward self-service in this segment.

Kenntnisse

Systems and process mindset

Analytical thinking

German language (C1)

English proficiency

Prioritization

Collaboration across teams

Ownership mentality

Tools

HubSpot CRM

Jobbeschreibung

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

Join us on this mission!

As a Customer Success Manager on our Project Planning team, you'll own the customer journey from contract signing through go-live to early adoption for voize's smallest customer segment. You'll manage this portfolio as a pool: building the processes, playbooks, and HubSpot systems that let a small team responsibly and efficiently run a large number of accounts.

Your Daily Business – No two days are alike

• Run the pool, not just the inbox: Triage the team's shared inbox by urgency and impact rather than order of arrival, making sure the customers who need it most get attention first.
• Own the signing-to-training-delivered journey: Make sure every customer, for every product, has clear, tracked milestones and dates from contract signing to go-live—and that nothing slips through unnoticed.
• Build and improve the system, not just operate it: Continuously assess what data and event logs the team needs in HubSpot, close the gaps, and turn manual tracking into automated views and alerts.
• Design for scale: Create templates, playbooks, and automations so the pool can grow to more accounts without headcount growing at the same rate.
• Drive adoption beyond go-live: Monitor usage across the portfolio and run lightweight, scalable interventions for accounts that go live but don't fully adopt voize.
• Collaborate cross-functionally: Partner closely with CSMs, Sales/Account Executives, Support, and Solutions Engineering to unblock customers and keep the journey smooth.
• Shape the long-term model: Contribute to voize's roadmap for making parts of this segment self-service over time.

Your Skillset – What You Bring To The Table

• A systems and process mindset: You default to "how do we make this scale for many accounts" rather than solving each case one at a time.
• Strong logical and analytical thinking: You're comfortable spotting patterns, gaps, and risks in data and turning them into simple, workable processes.
• Hands-on experience with a CRM (HubSpot preferred): You're comfortable working with properties, workflows, and reports—and improving them, not just using them.
• Prioritization instinct: You can manage a high volume of accounts and requests without becoming purely reactive.
• Customer Success, Support, or Operations experience is a plus, but we care more about your ability to think clearly about efficiency and process than about years of CS experience specifically.
• Fluent in German (C1), to support our German customer base, and a good command of English.
• Based in Germany, full-time.

Our Success Mindset – How we work at voize

• Proactive problem solver: You anticipate where the system will break before it does.
• Fast-paced learner: You thrive in dynamic environments and adapt quickly.
• Ownership mentality: You take full accountability for the pool's outcomes—not just your own tasks.
• Collaborative spirit: You partner across teams to drive collective impact.

Growing together - what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set‑up.

Inclusion and Diversity Statement

voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.

We're looking for entrepreneurs, growth marketers & start‑up storytellers - who thrive in ambiguity and know how to capture the best content & stories. You're encouraged to apply even if your experience doesn't precisely match the job description.