IT Support Specialist (f/m/d) AI & Data Transformation Parsdorf, Germany

Isar Aerospace SE; Parsdorf; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Employee share plan

Vacation 30 days

Pension plan

Subsidised lunch

Mobility budget

Rental clothing

Sport club membership

Learning allowance

Childcare allowance

Job summary

Isar Aerospace SE seeks an IT Support Specialist to provide Level 1 and 2 technical support for internal and external users. You will troubleshoot hardware, software, and network issues, manage user accounts, and support enterprise applications as part of a cross-functional IT team.

Join a dynamic company focused on space missions, with opportunities to contribute to IT projects, documentation, and the setup of new office infrastructure.

Qualifications

• At least 3 years of experience working in a corporate IT environment.
• Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration.
• Skilled in the management of ticketing systems.
• You possess strong competencies in hardware and software setup.
• You are familiar with scripting languages such as Python and PowerShell.
• Self-organized working method and good communication skills.

Responsibilities

• Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems (e.g., Jira)
• Monitor and resolve service tickets efficiently; escape complex issues and follow up to ensure resolution
• Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Maintain IT equipment inventory and oversee hardware allocation and returns
• Conduct basic troubleshooting for LAN/Wi-Fi, VPN (Netskope), DNS/DHCP
• Onsite IT support in build up of IT-Infrastructure for new offices or launch facilities
• Document incidents, troubleshooting steps, and resolutions in Jira and Confluence

Skills

Windows environments

Office 365

Microsoft 365 Admin

Ticketing systems

Hardware setup

Software setup

Python

PowerShell

Tools

Jira

Confluence

Job description

As an IT Support Specialist , you will provide Level 1 and Level 2 technical support to internal and external users , ensuring minimal disruption to daily operations . This role involves troubleshooting hardware , software , and network issues , managing user accounts , supporting enterprise applications , and contributing to IT projects and documentation . You will collaborate closely with IT, cybersecurity , procurement , and infrastructure teams to maintain a secure and efficient IT environment .

Your role in our Space Mission

• Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems (e.g., Jira)
• Monitor and resolve service tickets efficiently; escape complex issues and follow up to ensure resolution
• Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Maintain IT equipment inventory and oversee hardware allocation and returns
• Conduct basic troubleshooting for LAN/Wi-Fi, VPN (Netskope), DNS/DHCP
• Onsite IT support in build up of IT-Infrastructure for new offices or launch facilities
• Document incidents, troubleshooting steps, and resolutions in Jira and Confluence

What you´ll need to thrive...

• At least 3 years of experience working in a corporate IT environment
• Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration
• Skilled in the management of ticketing systems
• You possess strong competencies in hardware and software setup
• You are familiar with scripting languages such as Python and PowerShell
• Self-organized working method and good communication skills

Join a team where IT support is recognized as a critical service, user experience is a priority, and problem-solving is at the heart of everything we do.

• Employee Participation Program: Share in our success through our virtual company share program
• 30 days of vacation: Enjoy the days off to relax and recharge
• Company pension plan: Secure your future with our company pension plan, featuring a 20% employer contribution after the probation period
• Subsidised lunch: Stay energised with delicious, subsidised lunches every day
• Flexible mobility budget: Travel your way with a choice between a fully financed Deutschlandticket, JobRad bicycle leasing, FINN JobAuto, or a fuel allowance
• Rental clothing with laundry service: Enjoy hassle-free workwear with our convenient rental clothing and laundry service
• Sport Clubs membership: Stay fit with our sponsored sports club memberships (EGYM Wellpass)
• Individual learning allowance: Grow your skills with an individual learning budget granted after the probation period
• Childcare allowance: Receive a childcare allowance for your non-school-age children
• And Much More! Discover additional perks and benefits when you join our team.

We are Isar Aerospace and we are at the forefront of New Space building a modern space business to enable faster, better and cheaper access to space.

Our mission is to help democratise space and use it for good in order to improve life on Earth now and for the future generations.

We are a fast-growing company aiming to provide sustainable and environmentally friendly launch solutions for small and medium-sized satellites and constellations into Low Earth Orbit. The company is privately funded by world-leading technology investors with strong commitment and support and our team is made of driven and talented people with a real passion for space innovation.

Data Protection

We process your personal data for the purpose of managing the recruitment process and assessing your application. For detailed information on how your data is processed, including your rights, please refer to our Privacy Policy .

Disclaimer

Isar Aerospace SE is an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process. All qualified applicants are encouraged to apply.