IT Support Specialist - 1st Level

Deeploi; München; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid setup

VSOP stock options

Wellbeing & mental health support

Job summary

Deeplo in Berlin and Munich is seeking an IT Support specialist to be the first point of contact for employees' IT requests. You will troubleshoot issues, document tickets and ensure complex cases are handed over to our 2nd Level team with clear notes.

A service-minded, hands-on approach helps you succeed from day one. Requirements include completed vocational training as an IT specialist (Fachinformatiker:in für Systemintegration) and fluent English; German is a plus.

Qualifications

• Completed vocational training as an IT specialist (Fachinformatiker:in für Systemintegration) or equivalent experience in IT support.
• Fluent English (C1); German is a plus.

Responsibilities

• Be the first point of contact for IT requests from employees via ticket, phone or email.
• Prioritize, document and resolve incoming tickets reliably in our ticketing system.
• Troubleshoot IT issues independently and find pragmatic solutions with the user in mind.
• Hand over complex cases to the 2nd Level team with clear documentation.
• Guide users through issues with patience, empathy and a service mindset.

Skills

Fluent English

German (nice to have)

Education

Fachinformatiker:in für Systemintegration

Job description

Your mission

As part of our IT Support team, you’re the first point of contact for our customers’ employees whenever technology gets in their way. You solve most requests yourself, keep tickets moving and make sure complex cases reach the right people in our 2nd Level team. It’s a great fit if you enjoy helping people and want to grow your technical skills.

YOUR RESPONSIBILITIES

• Be the first point of contact for IT requests from our customers’ employees, via ticket, phone or email.
• Prioritize, document and resolve incoming tickets reliably in our ticketing system.
• Troubleshoot IT issues independently and find pragmatic solutions, always with the user’s perspective in mind.
• Hand over complex cases to our 2nd Level team smoothly, with clear and complete documentation.
• Guide users through every issue with patience, empathy and a strong service mindset.

Your profile

• Completed vocational training as an IT specialist (Fachinformatiker:in für Systemintegration) or first experience in IT support.
• Fluent English (C1); German is a plus.
• A strong service mindset and a customer-focused, independent, solution-oriented way of working.
• A hands-on attitude: you take ownership and get things done.
• Curiosity to keep learning and develop your technical skills.

Why us?

• Join a small, ambitious team in Berlin and Munich building Europe’s leading IT operating system.
• Competitive salary including virtual stock options (VSOP).
• Real responsibility from day one and room to shape how we work.
• Hybrid setup and your choice of EGYM Wellpass / Urban Sports Club or a Deutschlandticket.
• Access to nilo for mental health and wellbeing, plus Corporate Benefits discounts.
• Well-equipped offices in Berlin and Munich.