IT Specialist (PLCYPLN/SYSANALYSIS)

RxREVU, Inc.; Stuttgart; Vor Ort; EUR 82.000 - 116.000; Vollzeit

Zusammenfassung

RxREVU, Inc. is seeking a senior IT specialist to coordinate daily IT workflow within EUCOM support. The role emphasizes effective communication, customer service, and collaboration across teams to implement IT solutions and improve services.

Candidates should demonstrate attention to detail and problem-solving abilities, providing technical assistance on mobility software/hardware and guiding upgrades and conversions as needed.

Qualifikationen

• Specialized IT experience with focus on coordinating requirements and ensuring customer needs are met.
• Experience providing technical assistance for mobility equipment, software, and hardware.

Aufgaben

• Coordinate and prioritize daily IT workflow across the assigned section.
• Provide in-person or phone-based technical assistance for mobility equipment, software, and hardware issues.
• Participate in IT solution implementations, upgrades, and conversions to meet customer needs.

Kenntnisse

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Jobbeschreibung

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service.

About the Position

Serves as a senior Information Technology (IT) specialist with the primary responsibility for planning, prioritizing, and coordinating the daily workflow across the spectrum of IT functions and resources in the assigned section in support of the US European Command (EUCOM).

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized and Other Experience

One year of specialized experience which includes (1) Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations; (2) Provide in-person or over the phone technical assistance and support for incoming queries and issues related to mobility equipment, software, and hardware; AND (3) Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).

• (1) Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards.
• (2) Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support.
• (3) Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement.
• (4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.

Education: This job does not have an education qualification requirement. Employment Type: OTHER