IT Service Owner M365 Copilot (d/f/m)

Ottobock; Berlin; Hybride; EUR 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Bonus

30 days vacation

Remote work within Germany

Corporate benefits

Health management programs

EGYM Wellpass

Résumé du poste

Ottobock in Berlin is seeking a Service Owner for Microsoft 365 Copilot and related digital workplace services. You will shape the development, governance, and global adoption of AI-enabled tools, ensuring secure, efficient use and real business value.

In this role you will work with security, data protection, and architecture teams, coordinate global rollout, and optimize costs while exploring new services for the digital workplace.

Qualifications

• Degree in computer science, business informatics, or comparable field.
• Several years of experience in Digital Workplace and M365, plus service management.
• Knowledge of Copilot for M365 Services is a plus.
• Experience implementing and operating global IT services with external providers.
• Strong governance, security, and data protection understanding in Microsoft 365.

Responsabilités

• Own end-to-end responsibility for Microsoft 365 Copilot and other digital workplace services.
• Define and measure service quality with metrics (adoption, satisfaction, business value, security & compliance).
• Manage external service providers, contracts, SLAs, and KPIs.
• Develop governance, compliance, and security standards for AI use in Microsoft 365 Copilot.
• Advise on use cases to maximize business value of AI technologies.
• Oversee budget, licensing, and cost optimization for services.
• Monitor AI and digital workplace trends to drive innovation.
• Lead global rollout, change management, and communication efforts.

Connaissances

Digital Workplace

M365 Services

Service Management

Copilot for M365

Governance & Compliance

ITIL

Budgeting & Cost Control

German & English

Formation

Bachelor's degree in CS or similar

Description du poste

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Contract Type: regular

Scope of employment: full-time

Job ID: 8688

Summary Statement

Global IT is a key partner to Ottobock’s global business—we see ourselves as enablers and provide the entire portfolio of infrastructure and applications to make the business even more successful.

In the role of Service Owner, you will assume end-to-end responsibility for Microsoft 365 Copilot as a strategic digital workplace service. You will shape the further development, governance, and global adoption of M365 Copilot and ensure that our employees can leverage the potential of AI-based work methods safely, efficiently, and in a way that adds value. In the future, this role offers the opportunity to take on additional services in the Digital Workplace area.

This position is also available for remote work within Germany.

Duties & Responsibilities

• You will assume global end-to-end responsibility for Microsoft 365 Copilot and, in the future, additional digital workplace services
• You will define and measure service quality using clear metrics (e.g., adoption, user satisfaction, business value, security & compliance) and use these to identify targeted improvement measures
• You will ensure stable and secure operations by effectively managing external service providers and clearly defining the terms of collaboration both contractually and operationally (e.g., SLAs, KPIs)
• You will develop governance, compliance, and security standards for the responsible use of Microsoft 365 Copilot in close collaboration with security, data protection, and architecture teams
• You will advise business units on identifying and implementing use cases to maximize the business value of AI technologies
• You are responsible for budget, licensing, and cost management for your services and continuously optimize the cost-effectiveness of service delivery
• You monitor market trends and technological developments related to generative AI, Microsoft 365, and the digital workplace, and use these insights to drive innovation and transformation initiatives
• You will coordinate global rollout, change management, and communication efforts to ensure the successful adoption of new services
• You will work closely with international business units, service providers, and global IT teams to further develop innovative workplace services tailored to specific needs

Qualifications

• You have successfully completed a degree in computer science, business informatics, or a comparable field
• You have several years of experience in the Digital Workplace and M365, as well as in service management
• Ideally, you have specific knowledge and experience with Copilot for M365 Services
• You have experience in the implementation, operation, and further development of global IT services, particularly in collaboration with IT service providers
• You have a solid understanding of governance, security, compliance, and data protection requirements in the Microsoft 365 environment
• You have in-depth knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial topics such as budgeting and cost control
• You communicate clearly and effectively—in German and English—and enjoy working in a team as well as with international stakeholder
• Attractive compensation package, including a bonus and 30 days of vacation
• Flexible and family-friendly work schedules (including the option to work remotely)
• Personalized professional development through our extensive training programs
• An open corporate culture with regular team events and an exciting international work environment
• Corporate benefits, EGYM Wellpass, health management programs, and many, many more perks awaiting you at Ottobock

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.