IT Service Manager - Warehouse Management System & Transport Management System (gn •)

Woolworth GmbH; Unna; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading retail company is seeking an IT Service Manager for their Warehouse Management and Transportation Management Systems. The role includes managing logistics and transport systems, optimizing processes, and ensuring operational support. Candidates should have a degree in computer science or a related field, along with several years of relevant IT experience. You will enjoy a flexible work-life balance with options to work from home and a comprehensive onboarding program.

Leistungen

Flexible working hours

Canteen with inexpensive meals

Employee discounts

Training and development opportunities

Qualifikationen

• Several years of professional experience in logistics or IT, ideally in supply chain or retail.
• Very good German and English skills.
• Experience with external service providers.

Aufgaben

• Responsibility for warehouse management system and transport management system.
• Manage requirements and system optimizations.
• Conduct change and release management.

Kenntnisse

Service management processes

Communication skills

Structured working style

Problem-solving skills

Knowledge of SQL

Data analysis

Ausbildung

Degree in computer science, business informatics, or logistics

Tools

ERP systems

SCM software

Jobbeschreibung

IT Service Manager - Warehouse Management System & Transportation Management System (gn)

Unna near Dortmund Full-time

Your tasks

• Responsibility for warehouse management system and transport management system and connected processes
• Requirements management and system optimization
• Close cooperation with specialist departments to define requirements and continuously improve systems
• Change and release management: Planning, control and implementation of changes, releases and deployments in accordance with the change management process
• Test and rollout support: Participation in implementations, rollouts and execution of UAT, integration and regression tests.
• Operation and support: Ensuring daily operations and 2nd level support for system and process-related issues.
• Service provider management and documentation: Coordination of external partners incl. SLA / OLA monitoring and maintenance of service catalogs and operational documentation.

Your profile

• You have a degree in computer science, business informatics, logistics or comparable training
• You have several years of professional experience in logistics / IT, ideally related to supply chain or retail
• Good knowledge of service management processes according to ITIL as well as handling ticket and monitoring systems
• Technical understanding of interfaces, data flows and processes in ERP and SCM landscapes
• Experience in working with software manufacturers and external service providers
• Basic knowledge of SQL, reporting or data analysis is desirable
• You are characterized by your strong communication skills as well as your structured and solution-oriented way of working
• Very good German and English skills round off your profile

We offer you

• Work-life balance: A flexible working time model and the option to work from home.
• Welcome Days: Our comprehensive onboarding supports you in making a successful start at our company.
• Induction: A structured induction in your area that optimally prepares you for your role.
• Our location: Very good transport connections and free parking.
• The canteen: In our company restaurant "Frankies" you get inexpensive food and drinks every day.
• Discount in our stores: 15% staff discount and exclusive VIP discount for your friends and family.
• Advantage platforms: Over 5,000 offers are waiting to be discovered on three advantage platforms.
• Company pension scheme and capital-forming benefits: We subsidize your reserves and pay capital-forming benefits.
• Training and development opportunities: Your further development is important to us. We offer a wide range of training courses and seminars.

We are Woolworth. Are you too?

Join our team now and apply.

gender-neutral | All people are equally welcome at Woolworth.