IT Service Management Trainee

Advanzia Bank; Konz; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A European digital bank is seeking an IT Service Management Trainee to support their IT Service Desk, assisting users and solving technical issues. This full-time internship, lasting up to 6 months, offers hands-on experience in a dynamic environment. Candidates should be enrolled in or hold a degree in IT or related fields, with a strong problem-solving attitude and skills in troubleshooting. Fluency in English is required, and knowledge of other languages is a bonus.

Leistungen

Training and development opportunities

Health programmes

After-work sports and social events

Qualifikationen

• Currently enrolled or recently graduated in IT or related field.
• Ability to communicate effectively and work in teams.
• Fluency in English required; French/German is a plus.

Aufgaben

• Support the IT Service Desk with IT-related issues.
• Manage incidents and service requests effectively.
• Collaborate with IT teams on ongoing projects.
• Participate in User Administration processes and improve procedures.

Kenntnisse

Troubleshooting

Windows 11

Microsoft 365

Teams

SharePoint

Curiosity and eagerness to learn

Teamwork

Clear communication

Intercultural skills

Fluency in English

Ausbildung

Degree in IT, Computer Science, or related field

Jobbeschreibung

IT SERVICE MANAGEMENT TRAINEE

Looking to kick-start your career in IT?

Dive in and get hands‑on experience in the world of payments and credit cards, working for an unconventional digital bank in the heart of Luxembourg!

As an IT Service Management Trainee, you’ll be part of our IT Service Desk team, supporting users, solving technical issues, and getting a first look at how enterprise‑level IT really works. You’ll collaborate with experienced professionals across the IT department and contribute to projects that keep our business running smoothly.

This opportunity is a full‑time internship of up to 6 months. A student visa or authorisation to work in Luxembourg is required. Please apply in English, including your CV, motivation letter, and your availability (start and end date).

ABOUT THE JOB | Your responsibilities

• Get hands‑on experience – Support our IT Service Desk by assisting colleagues with IT‑related issues, both remotely and on‑site.
• Keep things running – Help manage incidents and service requests, register and track tickets, and make sure users get the support they need.
• Collaborate & learn – Work closely with IT teams across the bank and contribute to ongoing projects from our IT roadmap.
• Take ownership – Get involved in User Administration process and help review or improve procedures to make our Service Desk even better.

ABOUT YOU | Your background, skills and personality

• Fresh grad, student or degree in hand? – You’re currently enrolled or recently graduated in IT, Computer Science, Information Technology Engineering, or a related field.
• If you’ve finished your higher education or bachelor’s degree, make sure this internship takes place within 12 months of your graduation.
• Tech‑savvy & helpful – You’re the first person people turn to when something’s not working. You enjoy troubleshooting, finding solutions, and helping others. You know your way around Windows 11, Microsoft 365, Teams and SharePoint.
• Curious & eager to learn – You’re motivated to grow your skills and understand how IT supports business operations.
• Team player & communicator – You work well with others, communicate clearly, and bring a positive, proactive attitude with strong intercultural skills.
• Language lover – Fluent in English? Perfect, it’s our corporate language! French, German or other languages are a plus.

ABOUT ADVANZIA | The European digital bank

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user‑friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success.

We offer challenging projects in a dynamic, fast‑paced environment, along with numerous opportunities for training and development. Our zero‑carbon Emerald building is designed to support employee health and wellbeing with various health programmes and after‑work sports & social events available to all members of # TeamAdvanzia.