IT Field Engineer (f/m/d)

Eplass; München; Hybrid; EUR 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Lunch & Learn

Women Network

LGBTQIA+ Network

Coffee Roulette

English Lessons

Thinkproject Academy

Social Events

Volunteering

Open Forum

Hybrid Working

Unlimited Learning

Zusammenfassung

Thinkproject is seeking an IT Service Desk professional to support end users across Thinkproject locations. You will handle incidents, changes and requests following ITIL processes, and manage office IT equipment.

You will diagnose issues, provide desktop support in person or remotely, and help maintain assets, user accounts, and deployments. A strong focus on service quality and customer satisfaction is required.

Qualifikationen

• 2-5 years+ experience in an IT Service Desk or IT Field team supporting remote and onsite users.
• 2-5 years+ experience in a relevant information technology role.
• Excellent written and spoken English.
• Fluent in German written and spoken.

Aufgaben

• Logging of customer tickets with accurate details and initial diagnostics; aim for first-time fix when possible.
• Provide IT support in person, by phone, email, or chat; lead investigations and propose scalable resolutions.
• Adhere to SOPs for Asset Management, user accounts, and device provisioning to ensure consistency across regions.
• Support IT audits and assist in creating knowledge base articles.
• Create and update end-user training materials and manuals for applications.
• Coordinate hardware provisioning and asset management; plan travel to office locations as needed.
• Support IT projects and collaborate with Central IT for timely delivery.
• Follow procurement processes to acquire required hardware; ensure accurate local asset stock.
• Assist in packaging and deploying applications to end-user devices with the wider IT team.
• Experiment with new technologies to stay ahead in IT innovations.
• Maintain curiosity across IT systems and services; prioritize high-quality service and customer focus.

Kenntnisse

English proficiency

German fluency

Tools

ITIL knowledge

Windows 11

Office 365

Azure/Intune

Entra

Device management

Jobbeschreibung

What do we do?

Introducing Thinkproject Platform
Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.
By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

Mission

Provide exceptional IT support to Thinkproject's end users and ensure that supporting IT systems are operating optimally. Support our users and business functions through ITIL aligned processes, including; Incidents, Changes & Requests. Responsible for internal office IT equipment at designated Thinkproject Locations.

Main responsibilities

• Logging of customer tickets accurately, undertake initial diagnostics & first time fix resolutions to tickets where possible. Manage tickets within defined SLAs depending on priority and ensure efficient ticket progression to appropriate resolver teams as appropriate. Escalating where required.
• Provide IT support including desktop related technical assistance in person, via telephone, ticket system, email or via instant messaging. Leading ticket investigations, using own initiative to research issues, test resolutions and propose robust scalable resolutions.
• Adhere to and continuously improve standard operating procedures, including but not limited to Asset Management, user account management, device building, application deployment etc. To ensure a consistent approach across all regions.
• Support and assist IT audits as and when required.
• Proactively support the creation and maintenance of knowledge base articles
• Create help manuals for existing/new applications and provide End-user Training. Ensuring that the knowledge base is kept up to date.
• Plan and travel to our office locations when required to ensure that our office facilities are maintained and supported. Travel to other EU office locations may also be required.
• Ensure employees starting in Thinkproject have a seamless onboarding journey, through the organisation of hardware deliveries and software provisioning.
• Support the delivery of IT projects when required, ensuring subject matter expert input and proactive task management.
• Follow standard procurement process to purchase any required hardware for regional office, working alongside agreed vendors. Own the accuracy of asset stock held locally in aligned office.
• Support application packaging and deployment to end-user devices in collaboration with the wider Central IT Team.
• Trial and test new technologies to support the business with keeping ahead in latest technology innovations
• Stay continually curious, building on a broad technical understanding across IT systems, end user hardware, applications and services
• Must have an absolute commitment to service quality and customer focus

What you need to fulfill the role

Experience (technical / leadership)

• 2-5 years+ experience working in an IT Service Desk team/ or IT Field team supporting remote and onsite users
• 2-5 years+ experience in a relevant information technology role
• Excellent written and spoken English
• Fluent in German written and spoken

Functional expertise or method expertise

• Knowledge of ITIL is essential for this role
• Windows 11
• Office 365
• Azure/Intune (User and Group Management)
• Entra
• End-user device management

What we offer

• Lunch 'n' Learn Sessions
• Women's Network
• LGBTQIA+ Network
• Coffee Chat Roulette
• Free English Lessons
• Thinkproject Academy
• Social Events
• Volunteering Activities
• Open Forum with Leadership Team (Tp Café)
• Hybrid working
• Unlimited learning

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your contact:

Gagandeep Virdi

Working at thinkproject.com - think career. think ahead.