IT Customer Support Specialist

G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE; Deutschland; Hybrid; EUR 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Remote, hybrid, or office work options

Work from anywhere in the world for up

Private medical insurance for you and/

Additional fully paid sick leave days

Birthday allowances

Language classes

Modern office with snacks and drinks

Team sports activities

Zusammenfassung

Gcore is seeking a Customer Support Specialist for night shifts to assist customers and internal users in English. You will diagnose issues, provide product consultations, and escalate complex cases as needed while supporting a range of cloud and hosting services.

This role requires 1+ year in technical support, solid networking and diagnostics skills, and strong communication. Night shifts run 19:00–07:00 with an 11-hour work time, including a break.

Qualifikationen

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC, ping, traceroute).
• Strong hardware and software diagnostics (reading logs).
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learning, organized, and a team player.
• Able to explain complex concepts clearly.
• Nice to have experience with Cloud, CDN, or Hosting.

Aufgaben

• First-line support, via chat, email, and phone (rarely) in English; handling customers and internal users.
• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more.
• Resolve technical issues by providing diagnostics and collecting information, forwarding to higher levels if needed.

Kenntnisse

Technical Support

Networking

Linux

API

English B2

Communication

Problem Solving

Team Player

Tools

Linux

APIs

Jobbeschreibung

Customer Support Specialist - Night Shift

• Full-time

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore,you’ll help design and deliver that foundation for an AI-driven world.

We’re a global provider of infrastructure and software solutions forAI, cloud, network, and security,powering everything from real-time communication and streaming to enterprise AI and secure web applications. With210+ edge locations, 50+ cloud regions, and thousands of GPUs,your work here can reach users and businesses across the globe.

You’ll collaborate with leading technology partners such asIntel, NVIDIA, Dell, and Equinix,and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Want to work on technology that goes beyond a single product or industry? Join a global team of550+ professionalsbuilding infrastructure and software that supports the entire digital ecosystem.

We are currently looking for a Customer Support Specialist at Gcore.

Your Responsibilities:

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
• Provideconsultationsabout our products and services, such as Cloud, CDN,Hosting, AI and more;
• Resolvetechnical issuesby providingtechnical diagnosticsand collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

We Expect you to Have:

• 1+ yearof Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Nice to have:

• Experience with Cloud, CDNor Hosting
• Experience with Linux and API

About the schedule:

You will work two consecutivenight shifts, followed by two days off.
The nigh shift runs from 19:00 PM to 07:00 AM local time, totalling 11 hours of work time, including a 1-hour break.

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.