Intern Video Editing & Support (d/f/m)

Bettermile; Deutschland; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

27 vacation days

Hybrid work mode

Remote work up to 12 weeks/year

Pet-friendly office in Berlin

Job summary

Bettermile is shaping the last-mile logistics space with a fast-moving, international team. As part of the User Insights & Support Team, you will craft scripts for tutorials, design engaging materials for depots, and manage the driver merch lifecycle while supporting users directly.

The role values creativity, rapid learning, and collaboration across a hybrid Berlin-based environment. You will join a team that values open feedback, flexible work arrangements, and a strong focus on user

Qualifications

• Proficient in video editing tools (Premiere Pro/DaVinci/Avid) and willing to learn new software quickly.
• Strong ability to tell clear, engaging visual stories for users.
• Collaborative team player who embraces feedback to improve content.
• Organized, detail-oriented with ability to manage multiple projects.

Responsibilities

• Write scripts for driver tutorials and onboarding videos to help users grow with confidence.
• Design materials such as one-pagers, posters, and merch for depots, often on short notice.
• Assist in managing driver merch from sourcing to delivery to depots, tracking budget and orders.
• Take regular support shifts to gain first-hand insight into user needs and questions.
• Convert support insights into improved visual content for videos and materials.

Skills

Video storytelling

Team player

Attention to detail

Organized work style

English proficiency

German a plus

Feedback-driven

Tools

Adobe Premiere Pro

DaVinci Resolve

Avid Media Composer

Figma

Job description

What is working at Bettermile like?

We have a very supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities

We mean diversity and we put it in numbers: 40 languages, 40 nationalities, 40% female (vs. ø26% in tech industry), and yes, we do have Schlager-Fans among us

You can quickly take on responsibility without feeling left alone. Your team is always at your side

We mean it when we say "cutting edge" and have a high level of creative freedom in our everyday work

We work in a hybrid mode with weekly team days for better collaboration and nurturing interpersonal connections. When onsite - we work in a modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg

Remote work from anywhere for up to 12 weeks in total in a year

Enjoy 27 vacation days (with a 5-day week model)

Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee with a variety of milk are a given - but yes, we have them

Outstanding flexibility we are proud of - and of course, the best colleagues in the world!

About the User Insights & Support Team

Our team is like a navigation system for the successful experience of our users. We don't just improve performance. We consider individual needs to provide customized training and resources tailored specifically to our clients. Interaction is at the heart of what we do. We look forward to answering questions and getting to the bottom of uncertainties. We are proud to have an open door for feedback, because our customers' opinions drive change and improvement. We have a few pre-defined solutions, because we believe that every path should be unique. The UsIS team is more than 'just' support. We are comrades-in-arms, believing in the vision and encouraging each other to take each step with confidence.

You will be taking care of

• Writing scripts for and editing driver-facing tutorial and onboarding videos that help our users get started and grow with confidence
• Designing materials such as one-pagers, posters, and merch for our depots, often on short notice
• Assisting in managing our driver merch from start to finish, including finding vendors, keeping track of budget and orders, and organizing delivery to the depots
• Taking on regular support shifts, helping users directly and gaining first-hand insight into what they really need
• Turning what you learn in support into better visual content, so our videos and materials answer the questions users actually have

You check these boxes

• You are proficient in Adobe Premiere Pro/DaVinci/Avid and you pick up new tools quickly
• You have a good eye for clear, engaging visual storytelling
• You genuinely enjoy supporting users and see support shifts as a valuable part of the role
• You welcome feedback and use it to make your work better
• You are a team player who stays humble, reliable, and happy to take on the tasks the team needs most
• You work in an organized, detail-oriented way and keep track of several projects at once
• You have strong English skills; German or any additional language is a plus

It is awesome if you also have

• Experience in scriptwriting for tutorials, explainer videos, or social content
• Interest in support or customer-facing roles
• An interest in user experience, onboarding, or learning design
• Experience with Figma is a plus

Take your chance

Be a part of shaping a fast-growing industry and make an impact from day one. You'll have the chance to take on responsibility early, with guidance and support from experienced mentors. We foster a learning culture, collaboration on equal footing, and quick decision-making that moves things forward.

Currently, we're proceeding only with candidates authorized to work in Germany or who already hold a Job Seeker Visa.

About us

At Bettermile, we believe delivery shouldn't be business as usual. We're transforming last-mile logistics to drive efficiency and create a better delivery experience for everyone. Our geo-based, AI-powered SaaS product handles complex address processing, dynamic routing, and navigation. It is built to manage many stops and multiple constraints. We're setting a new standard for the last mile and pushing the industry forward, powered by a skilled, international team of tech enthusiasts, logistics experts, and a product suite designed to keep evolving.