Intake Claims Team Lead

Jobtailor; Deutschland; Remote; EUR 52.000 - 78.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Operations Leader to oversee daily workflow and equitable task distribution across claims-related teams. You will delegate queues, monitor productivity, and adjust workloads to meet business demands while ensuring accurate claim setup and timely movement from intake to delivery.

Responsibilities include coaching and training new employees, handling escalations, and driving process improvements. A collaborative, high-performing environment is expected.

Qualifikationen

• Demonstrated leadership and organizational abilities with strong time management.
• Proven problem-solving, decision-making, and escalation handling skills.
• Excellent verbal and written communication for cross-functional guidance.
• Experience training, mentoring, and supporting team members in fast-paced settings.
• Familiarity with claims management systems and workflow tools is preferred.

Aufgaben

• Oversee daily workflow operations and ensure equitable task distribution.
• Delegate and assign claims queues, manual reviews, shop calls, and other tasks.
• Monitor workloads, productivity, claim and review volumes, adjusting as needed.
• Communicate workload concerns and operational impacts to management.
• Develop and implement workflow strategies to improve throughput and reduce backlogs.
• Ensure timely movement of claims from receipt to delivery and accuracy in setup.
• Provide coaching, training, and support on processes and systems.
• Escalate complex issues and act as a point of contact for escalations.

Kenntnisse

Leadership

Organizational skills

Time-management

Problem-solving

Decision-making

Verbal communication

Written communication

Escalation handling

Training & coaching

Conflict resolution

Process improvement

Tools

Claims Management Systems

Workflow Tools

Microsoft Office

Jobbeschreibung

• Oversee daily workflow operations and ensure equitable task distribution
• Delegate and assign claims queues, manual reviews, shop calls, and other operational tasks
• Monitor task completion, workloads, employee productivity, claim volume, and manual review volume
• Adjust workload distribution to balance team capacity and business demands
• Communicate workload concerns and operational impacts to management
• Develop and implement workflow strategies to improve throughput and reduce backlogs
• Ensure timely movement of claims from receipt to delivery
• Ensure accuracy in claims setup, including contact details, vehicle details, and file notes
• Respond to intake team chats efficiently
• Serve as a point of contact for claim, customer, shop, and process-related escalations
• Investigate issues and work toward timely resolution
• Escalate complex or high-risk matters to management
• Assist with training new employees
• Provide coaching and support regarding processes, systems, and best practices
• Answer questions and provide guidance when management is unavailable
• Identify knowledge gaps and recommend training opportunities
• Support operational goals, process improvements, and team development initiatives
• Promote company policies, procedures, and quality standards
• Foster a collaborative and positive work environment

Requirements

• Strong leadership, organizational, and time-management skills
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Excellent problem-solving and decision-making abilities
• Strong verbal and written communication skills
• Experience handling escalations and providing customer or operational support
• Ability to train, mentor, and support team members in a fast-paced environment
• Proficiency with claims management systems, workflow tools, and Microsoft Office applications preferred
• Leadership and team development
• Workload planning and task delegation
• Claims operations knowledge
• Conflict resolution and escalation management
• Process improvement and operational efficiency
• Training and coaching expertise

Core Competencies

Demonstrates strong leadership and organizational skills to oversee workflow operations, manage task distribution, and enhance team productivity. Proficient in claims operations, process improvement, and training to support operational goals and foster a collaborative work environment.

Highest-signal resume keywords

• Claims Operations Knowledge
• Leadership And Team Development
• Workload Planning And Task Delegation
• Process Improvement And Operational Efficiency
• Training And Coaching Expertise

Hard Skills

• Claims Management Systems
• Workflow Tools
• Microsoft Office Applications

Soft Skills

• Leadership
• Organizational Skills
• Time-Management Skills
• Problem-Solving
• Decision-Making
• Verbal Communication
• Written Communication

Industry Keywords

• Task Distribution
• Employee Productivity
• Escalation Management
• Conflict Resolution
• Operational Support