Insides Sales Specialist (m/f/d) Infectious Diseases

Abbott Laboratories; Köln; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Abbott Laboratories in Cologne, Germany, is seeking an Inside Sales Specialist (m/f/d) to drive remote sales opportunities, support customer relations, and collaborate with field sales for market growth. The role emphasizes outbound outreach, CRM data maintenance, and cross-functional collaboration within a multinational team.

The position requires strong communication, relationship-building with decision-makers, and a proactive, results-oriented approach to meet sales targets.

Aufgaben

• Proactively contact existing and prospective customers to generate sales opportunities and increase revenue.
• Serve as a primary point of contact for customers, addressing inquiries and ensuring high levels of customer satisfaction.
• Maintain accurate customer information within CRM systems, including Salesforce (SFDC) and other platforms.
• Participate in campaigns, business development initiatives and customer acquisition programs.
• Ensure compliance with quality standards and regulatory requirements.

Tools

Salesforce SFDC

Jobbeschreibung

JOB DESCRIPTION: About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. In Germany, Abbott has approximately 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott’s German headquarters in Wiesbaden and its sites in Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena, Hamburg and Munich.

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to: Career development with an international company where you can grow the career you dream of An attractive benefits package (a company bike, employee stock purchase program) A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. A challenging position in a fast-growing crisis independent industry To become part of a dynamic, highly educated, highly skilled, and motivated team Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication Multi-national environment, where we foster the development of our talents within the enterprise.

The Position

The position of Inside Sales Specialist (m/f/d) is within the Infectious Diseases Business Unit and is based at Abbott Rapid Diagnostics Germany GmbH in Cologne. The Inside Sales Specialist is responsible for multiple customer segments, providing remote sales and customer support activities that drive business growth, customer retention and long-term customer loyalty. The role combines proactive outbound customer outreach per phone and email to achieve defined sales targets and carrying out customer support responsibilities to strengthen customer relationships. The Inside Sales Specialist identifies and develops new business opportunities, qualifies leads, builds relationships with decision-makers, and collaborates closely with sales representatives and internal functions to ensure excellent customer experience and successful execution of commercial activities.

Your Tasks

Sales Growth & Revenue Generation

• Proactively contact existing and prospective customers to generate sales opportunities and increase revenue.
• Promote and sell the company's products, programs, and services through telephone and digital channels.
• Build, maintain and strengthen relationships with key contacts, decision-makers and stakeholders.
• Execute outbound sales campaigns targeting hospitals, laboratories, physician offices, distributors, and other healthcare customers.
• Support new product launches and commercial initiatives.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Generate and qualify sales leads for the field sales organization.
• Schedule customer appointments and support territory development activities for field sales teams.

Customer Support & Commercial Operations

• Serve as a primary point of contact for customers, addressing inquiries, resolving issues and ensuring high levels of customer satisfaction.
• Manage daily customer activities, including quotations, order follow-up, delivery tracking and customer requests.
• Support the field sales organization through quotation preparation, customer follow-up and backlog management.
• Collaborate closely with Customer Service, Technical Service, Order Management, Sales and other internal departments to deliver effective customer solutions.
• Utilize available business tools and customer information to assess customer needs and identify commercial opportunities.

CRM & Data Management

• Maintain accurate, complete and up-to-date customer information within CRM systems, including Salesforce (SFDC) and other relevant platforms.
• Ensure timely documentation of customer interactions, opportunities and account activities.
• Support data quality initiatives and contribute to effective customer segmentation and territory management.
• Utilize CRM and sales analytics tools to prioritize activities and improve account performance.

Sales Execution & Continuous Improvement

• Participate in campaigns, business development initiatives and customer acquisition programs.
• Support the implementation of sales strategies and commercial initiatives.
• Contribute ideas and recommendations to improve sales effectiveness, customer engagement and operational efficiency.
• Demonstrate a proactive, results-oriented approach to achieving individual and team objectives.

Compliance & Quality

• Ensure compliance with company policies, procedures, quality standards and applicable regulatory requirements.
• Carry out duties in compliance with established business policies and procedures.
• Demonstrate commitment to the development, implementation and effectiveness of applicable Quality Processes as required by ISO, FDA and other regulatory standards.
• Ensure that all activities are conducted in accordance with quality system requirements.
• Exhibit professional behavior with internal and external business associates that reflects positively on the company and is consistent with company policies and practices.

General Responsibilities

• Maintain confidentiality of sensitive business information.
• Understand and maintain awareness of the quality consequences that may occur from the improper performance of job responsibilities.
• Demonstrate professionalism and a customer-focused approach in all business interactions.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.

Connect with us at www.abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Force DIVISION: ID Infectious Disease LOCATION: Germany > Koeln : Schanzenstrasse 30 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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