Information Technology Specialist (Policy and Planning/Network)

Joint Activities; Stuttgart; Vor Ort; EUR 78.000 - 130.000; Vollzeit

Zusammenfassung

Joint Activities seeks a Headquarters European Command (HQ EUCOM) IT Services Lead to direct, manage, and coordinate IT services in support of HQ EUCOM and associated missions.

The role requires experience with IT policy development, program management, and lifecycle/funding management, reflecting the competencies of detail orientation, customer service, clear oral communication, and strong problem solving.

Qualifikationen

• Experience in policy development for information technology programs.
• Program management support for senior level command and control IT systems/programs.
• Managing IT lifecycle support and funding requirements (service cost management).
• Demonstrated ability in attention to detail, customer service, oral communication, and problem solving.

Aufgaben

• Serve as Headquarters European Command (HQ EUCOM) IT Services Lead; direct, manage and coordinate IT services in support of HQ EUCOM and associated missions.

Kenntnisse

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Jobbeschreibung

About the Position:

Serve as Headquarters European Command (HQ EUCOM) Information Technology (IT) Services Lead. Directs, manages, and coordinates IT services that are in support of HQ EUCOM and associated missions.

Who May Apply:

US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Information Technology Specialist (Policy and Planning/Network):

Specialized and Other Experience:

• Assisting in policy development for information technology (IT) programs;
• providing program management technical support for senior level command and control support network systems/programs;
• managing IT lifecycle support and funding requirements such as service cost management functions.

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include:

• leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances;
• reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards.

2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include:

• using expertise and experience to address complex problems, questions, or complaints;
• anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support.

3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Examples of IT-related experience demonstrating this competency include:

• clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge;
• actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement.

4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Examples of IT-related experience demonstrating this competency include:

• providing precedent setting solutions to unique problems not previously encountered;
• helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals;
• identifying the root causes of problems;
• developing systemic solutions to address them and prevent them from reoccurring.