In-person Virtual Bank Teller - Full-time

Forcht Bank; Hamburg; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

401(k) Retirement Plan

Employee celebrations

Professional recognition

And more!

Zusammenfassung

Forcht Bank in Kentucky is seeking an OnDemand Teller to deliver customer service via two-way video and cash handling. This role is not remote and requires willingness to work a flexible schedule, including Saturdays and possible travel to Lexington or Somerset, KY for training.

The OnDemand Teller will generate sales leads, process transactions, and promote bank products while ensuring accurate cash handling and compliance with procedures.

Qualifikationen

• Excellent verbal and non-verbal communication and presentation skills.
• Proficient with Microsoft Office and banking information systems.
• Comfort with video conferencing and screen sharing for service.
• Ability to promote and cross-sell bank products successfully.

Aufgaben

• Assist customers with financial transactions via two-way video conference.
• Cash checks and verify signatures and funds availability.
• Accept deposits, issue receipts, and record transactions accurately.
• Process loan payments and order checks; manage online service requests.
• Sell or refer bank services including DDA, savings, CDs, IRAs, and safe deposit.
• Generate sales leads and meet referral goals; work with a team.

Kenntnisse

Communication skills

Microsoft Office

Banking software

Video conferencing

Customer service

Cross-selling

Time management

Ausbildung

High School Diploma or equivalent

Bachelor's degree in Finance or related field preferred

Tools

CBS

Desktop

Nautilus

Jobbeschreibung

As an 8-time winner of Best Places to Work (in Kentucky), we understand the importance of creating a workplace culture that gives our bankers a purpose each and every day. That purpose is to find unique ways to deliver our brand of happier banking service to customers and other employees. We’re looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community. Notice we didn’t say bankers. At Forcht Bank we value diverse and unique thinking that could help us serve our customers better. That’s exactly who we are. What other banks do you know that have an Ice Cream Machine to hand out free ice cream and 18 foot tall forks outside their locations?

WHO WE ARE

While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions. That’s a lot. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs. This is part of our happier banking recipe. Another component is encouraging our bankers to exemplify our values daily.

We believe in:

• Giving back to our communities.
• Embracing change and evolution
• Building relationships based on trust and transparency
• Celebrating and embracing our diversity

THE PERKS

Our commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers. This is how we create happier employees at Forcht Bank:

• 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1)
• Employee celebrations
• Professional recognition
• And more!

Summary

Virtual/OnDemand Tellers with Forcht Bank are responsible for handling customer service-related transactions via a two-way video conference with our customers. THIS IS NOT A REMOTE POSITION. The OnDemand Teller will create sales opportunities by engaging customers in conversations and product demonstrations. Individuals occupying this position will be assigned annual loan deposit referral goals.

Scheduling & Travel

• Must be able to work on a flexible schedule that at times may include early or late and regular weekend hours.
• Days of the week and hours will vary, but we generally schedule between the hours of 6:45 am to 7:05 pm for a total of at or near 40 hours/week.
• Must be available on Saturdays. Work on every Saturday is not required.
• Certain positions in the Financial Services Sector (including Forcht Bank) are considered critical and/or essential to the infrastructure. Individuals occupying these positions, must be able to report to work as directed in the event of inclement weather, declared states of emergency, and/or pandemic conditions, under the discretion of Forcht Bank leadership.
• Must be able to attend new hire training and orientation in Lexington, KY or Somerset, KY Monday through Friday 9:00 am to 4:00 pm for a one-to-two-week period.
• Ability to travel to other locations as needed.

To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Take a proactive approach to determine service needs, suggesting appropriate services to customers and generating sales leads.
• Assist and engage customers with financial transactions via two-way video conference. This includes:
• Cashing checks within proper authorization levels and paying out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receiving checks and currency for deposit, verifying amounts, and checking accuracy of deposit slips.
• Recording transactions and issuing computer-generated receipts.
• Placing holds on accounts when appropriate.
• Issue cash advances on credit cards for customers with proper identification.
• Accept loan payments.
• Accept customer check orders and enter order on-line.
• Sell or refer Bank services to customers and potential customers to include: DDA accounts; Savings Accounts; Certificates of Deposit; Individual Retirement Accounts; and, Safe Deposit Boxes
• Perform other duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess excellent verbal and non-verbal communication and presentation skills.
• Proficient in the use of Microsoft Office products, banking information systems and video conferencing software that are applicable to the area of assignment which include: CBS, Desktop, Nautilus.
• Comfort with being viewed by customers through a video screen and communicating through video conferencing.
• Ability to provide excellent customer service while exhibiting dedication to Forcht Bank’s mission, vision, and values.
• Ability to promote and cross sell bank products and meet referral goals.
• Ability to deal effectively and tactfully with customers.
• Ability to work with a team and members of other departments.
• Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
• Strong attention to detail.
• Ability to handle sensitive documents or other confidential information.
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
• Ability to manage time and be efficient and effective in the completion of assignments.
• Knowledge of arithmetic and their applications specific to the position.

Physical Demands and Abilities

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• Manual dexterity which provides the ability to type and use computer mouse. Will regularly be required to use hands and fingers to type and use computer.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas in speaking and writing so others will be able to understand.
• Ability to arrange things or actions in a certain order or pattern according to the specific role or set of rules (e.g., patterns of numbers, letters, pictures, mathematical operations).
• Ability to identify and understand the speech of another person.
• Ability to see details at close range (within a few feet of the observer).
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Ability to sit or stand for long periods of time.
• Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects.
• Ability to stand, bend, and lift up to 20 pounds.
• Ability to operate standard business equipment such as a fax, computer, printer, copier, etc.
• Ability to look at a computer screen for 8-10 hours a day.
• Must be able to work on a flexible schedule that at times may include early or late working hours or weekend hours.

Note

This document and the statements contained within it are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.

EOE

We are committed to ensure fair and equal treatment for everyone we employ and as such, we are a proud Equal Opportunity Employer. We value diversity and believe employment, training, and promotional opportunities should be available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, physical or mental disability, genetic information, political affiliation, protected veteran status or membership in the armed services, or any other consideration that is protected by applicable federal, state, and local law

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better in Finance or related field.

Experience

Required

1 year:

High School Diploma or the equivalency, AND One (1) year experience in an occupation that required superior customer service skills, fast-paced computer data entry, or video customer interaction.

Preferred

A Bachelor's degree in Business, Finance, Accounting, Sales, Communications, or another relevant field will meet the minimum requirements for this position in lieu of the required experience.

Banking or retail sales experience is preferred but not required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.