Implementation Consultant (m/f/d) - DACH

Limelight Health; Berlin; Vor Ort; EUR 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Competitive compensation package

Lunch budget

Office snacks and drinks

Training opportunities

Zusammenfassung

A financial management solutions company in Berlin is seeking an experienced Implementation Manager. This role will focus on managing a portfolio of customers, ensuring they maximize the value from the platform while driving engagements. The ideal candidate has experience in customer-facing roles, is fluent in German and English, and possesses strong analytical and prioritization skills. Competitive compensation and a positive work environment are offered.

Qualifikationen

• 1-2 years of work experience, preferably in a customer-facing role.
• Native German and fluent English are required.
• Strong prioritization and execution capabilities.

Aufgaben

• Manage a portfolio of Mid-Market customers in the Implementation phase.
• Drive customer engagement by understanding client goals.
• Take ownership for Customer Health and Onboarding turnaround time.

Kenntnisse

Customer engagement

Analytical mindset

Excellent listening skills

Empathy towards users

Prioritization

Jobbeschreibung

About Agicap

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the FT120, rewarding the most promising startups in France.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

About the Implementation Manager role:

Implementation is at the heart of our company. As part of the team, you will represent Agicap to our customers. After comprehensive training in your first months, you become their partner in unlocking the full potential of our Treasury platform to realize their strategic, financial and operational goals. The Implementation team is part of our Customer Success function and works closely with Sales, Account Management and Customer Success Tech.

What you will do:

• Manage a portfolio of Mid-Market customers in the Implementation phase.
• Manage both operational Finance employees and the Head of Finance/CFO/CEO on the customer side.
• Drive customer engagement by developing a deep understanding of your client’s strategic, financial and operational goals.
• Become an Agicap product expert and use this knowledge to effectively guide customers towards their desired outcomes.
• Take ultimate ownership for Customer Health and Onboarding turnaround time.
• Make sure that customers get maximum value from Agicap and give them insight into this through high-touch engagements.
• Be the voice of the customer back into our organization.

What you need to succeed:

• 1-2 yrs of work experience in professional environments, preferably in a customer-facing role at a Consulting/Advisory firm or in B2B SaaS.
• Native German and fluent English.
• Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
• An analytical mindset in combination with a strong sense of accountability and ownership.
• The ability to excel in a dynamic growth environment, quickly adapt to challenges and keep a positive attitude.
• Excellent listening skills, customer-centric mentality and empathy towards users and customers.
• Ability to work with diverse teams (Sales, CS, Tech, Product, etc.).
• Strong Plus: Good understanding of Corporate Finance. Previous exposure to Finance/Treasury departments.

What’s in it for you:

• Competitive compensation package with a fixed and variable component.
• >€100 Monthly Lunch Budget.
• Large Office at Moritzplatz with snacks, drinks and a large terrace.
• “Mini-MBA” with a focus on Finance & Treasury through the Agicap Academy.
• Opportunity to work for a globally diverse team with occasional trips to the headquarters in France.