HR Services Senior Technician (m/f/d)* - limited to 12 months

Munich Re Group; München; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

In-house pension solutions

Health management

Flexible work options

Job summary

Munich Re is seeking an HR Services Senior Technician to deliver efficient HR operational support and drive process excellence within the Germany HR Services team.

You will guide teammates, manage complex inquiries, ensure data integrity, and support system enhancements across regions, collaborating with stakeholders and projects to enable transformation and growth.

Qualifications

• Completed vocational training or university degree in HR, Business Administration, or related field, with extensive HR operations experience.
• Strong systems and digital affinity with SAP SuccessFactors; experience in service and knowledge management tools such as ServiceNow.
• Excellent organizational, prioritization, and stakeholder management skills.

Responsibilities

• Handle employee inquiries and HR service requests, including complex cases, ensuring timely resolution.
• Maintain compliant employee data management and HR documentation with data standards.
• Contribute to process design, optimization, and knowledge sharing within the team.
• Support HR system enhancements, testing, and adoption activities.
• Drive documentation of HR processes, work instructions, and guidelines for easy access.
• Act as central contact for HR Services topics and coordinate across departments.
• Support Head of HR Services Germany and provide data-driven input.
• Contribute to transformation projects and measurable process improvements.

Skills

HR operations

Stakeholder management

Project leadership

Data protection

Education

HR/Business Administration degree

Tools

SAP SuccessFactors

ServiceNow

Microsoft Office

Job description

Limited to 12 months.
Working in Global HR at Munich Re for Reinsurance & Specialty Group means being part of a dynamic, globally connected team that plays a critical role in shaping the future of our organization. As an HR professional, you contribute to the success of our business by supporting people strategies that drive transformation, foster collaboration, and enable sustainable growth.

Limited to 12 months.
Working in Global HR at Munich Re for Reinsurance & Specialty Group means being part of a dynamic, globally connected team that plays a critical role in shaping the future of our organization. As an HR professional, you contribute to the success of our business by supporting people strategies that drive transformation, foster collaboration, and enable sustainable growth.
Our Global HR function is evolving to meet the needs of a fast-changing world. We operate in a connected, collaborative, and forward-thinking Global HR matrix community that values empathy, initiative, and a global mindset—where every team member plays a role in delivering effective services and solutions and creating meaningful impact.
Whether your focus is talent, rewards, analytics, business partnering, services, or any other area of HR, you will work across regions and functions to co-create solutions that support our people and business. You will be empowered to collaborate, innovate, and grow—contributing to a culture that values diversity, continuous learning, and shared success.
Join us in building the future of Global HR.

Job Summary

The HR Services Senior Technician is a key member of the HR Services Germany team, responsible for delivering efficient and high-quality HR operational support while driving process excellence and continuous improvement. The role provides functional guidance to team members, acts as a subject matter expert for HR service delivery, and serves as a central point of contact for HR Services-related topics.

Working closely with stakeholders across the organization, the position supports the optimization of HR processes, the development of HR systems and tools, and the successful implementation of projects and initiatives.

Reporting to the ‘Head of HR Services Germany’, you will be responsible for the following:

Your Job

• Managing employee inquiries, HR service requests, including complex and escalated cases, and other HR Services operational activities, ensuring timely resolution, service excellence, and continuous improvement of the employee experience
• Ensuring high-quality and compliant management of employee data and HR documentation by combining hands-on execution of new or complex cases with oversight of data standards, distribution, and filing practices
• Contributing to and facilitating structured team exchanges and knowledge sharing
• Driving and contributing to the design, review, and optimization of HR service processes
• Developing and continuously enhancing capacity and efficiency optimization initiatives, improving workload distribution and overall service delivery
• Acting as key user and supporting system enhancements, testing, and implementation and adoption activities
• Driving the documentation and streamlining of HR processes, work instructions, and guidelines, ensuring high-quality knowledge management, transparency, and easy accessibility across teams and target groups
• Acting as central point of contact and interface for HR Services operations topics, ensuring seamless collaboration across departments and stakeholders
• Serving as deputy to the Head of HR Services Germany, providing input to operational decisions based on expertise and data insights
• Supporting projects and transformation initiatives, taking responsibility of process-driven topics and ensuring measurable improvements

Your Profile

• Completed vocational training or university degree in HR, Business Administration, or a related field, combined with extensive experience in HR operations and personnel administration within a shared services environment.
• Strong systems and digital affinity, with advanced proficiency in Microsoft Office and expert-level knowledge of SAP SuccessFactors; experienced in service and knowledge management tools (e.g. ServiceNow).
• Highly developed organizational and prioritization skills, with the ability to manage complex workflows and ensure high-quality, timely service delivery.
• Excellent communication and stakeholder management skills, with a solution-oriented and constructive approach to conflict resolution.
• Proven experience in leading and supporting projects and transformation initiatives, including implementation of new processes, tools, or areas of responsibility.
• Strong analytical and conceptual thinking, combined with a continuous improvement mindset and drive for innovation.
• Demonstrated ability to collaborate effectively across functions and organizational levels, acting as a reliable and confident interface partner.
• High level of ownership, accountability, and professional integrity, with a strong commitment to service excellence.
• Solid knowledge of data protection regulations (e.g. GDPR) and their practical application within HR processes.
• Fluent in German and English (written and spoken), enabling effective communication in an international environment.

About Us

As the world's leading reinsurance company with more than 16,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.
Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.
Sounds like you? Push boundaries with us and be part of Munich Re.
Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below.

Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements.
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.
• Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.

Münchener Rückversicherungs-Gesellschaft

David Brengelmann | Talent Acquisition Germany