Help Desk Specialist

Stardust Properties Inc.; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A real estate company in Germany is seeking a dedicated Help Desk Specialist to join their team remotely. This full-time, entry-level position offers an opportunity to start a career in the real estate and mortgage industry, providing technical support to clients and team members. Responsibilities include troubleshooting issues, documenting support tickets, and ensuring client satisfaction. Candidates should have a high school diploma, strong communication skills, and a basic understanding of computer systems. A competitive hourly salary of $24–$26 is offered.

Qualifikationen

• Strong communication and interpersonal skills are essential.
• Basic understanding of computer systems and troubleshooting required.
• Ability to work independently as well as collaboratively is important.

Aufgaben

• Provide first-level technical support to clients and team members.
• Respond to support requests via phone, email, and chat.
• Document and track support tickets using our ticketing system.

Kenntnisse

Strong communication and interpersonal skills

Basic understanding of computer systems

Excellent problem-solving abilities

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Help desk software

Jobbeschreibung

Description

Stardust Properties Inc. is on the lookout for a dedicated Help Desk Specialist to join our team remotely. This full‑time entry‑level position is perfect for individuals looking to kickstart their career in the dynamic real estate and mortgage industry while providing exceptional support to our clients and team members.

As a Help Desk Specialist, you will play a crucial role in ensuring smooth operations by addressing technical issues and providing solutions in a timely manner. You'll work closely with our team to enhance client satisfaction and contribute to the overall efficiency of our services. We offer a competitive hourly salary range of $24–$26, along with opportunities for growth and learning in a supportive environment.

Responsibilities

• Provide first‑level technical support to clients and team members
• Respond to support requests via phone, email, and chat
• Troubleshoot and resolve hardware and software issues
• Document and track support tickets using our ticketing system
• Assist in maintaining and updating knowledge base articles
• Collaborate with IT teams to elevate unresolved issues
• Conduct follow‑ups to ensure client satisfaction
• Participate in training and development sessions to enhance skills

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Basic understanding of computer systems and troubleshooting
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Familiarity with help desk software is a plus
• Excellent problem‑solving abilities
• Willingness to learn and adapt in a fast‑paced environment