Health Coach (6 Months, Fixed Term)

black.ai; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

black.ai is seeking a skilled Health Coach in Germany to manage a patient caseload. The role involves delivering personalized coaching and adapting interventions based on patient feedback, ensuring high engagement, retention, and satisfaction.

The ideal candidate is an Accredited Practicing Dietitian with experience in motivating patients through behaviour change frameworks. Join us in a fast-paced telehealth environment where your work will directly impact patient health outcomes.

Qualifikationen

• Experience in patient coaching with a focus on weight management.
• Ability to deliver personalized coaching from day one.
• Understanding of clinical safety and governance.

Aufgaben

• Manage patient caseload and provide 1:1 coaching.
• Engage patients based on their clinical needs.
• Maintain documentation for continuity of care.

Kenntnisse

Coaching skills

Motivational interviewing

Behaviour change frameworks

Patient management

Ausbildung

Accredited Practicing Dietitian

Jobbeschreibung

About Eucalyptus

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long‑term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight‑management programs combining GLP‑1 medication with personalised nutrition, movement support, and clinician‑led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long‑term care global
• Supported over 350k patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

This is a fixed‑term contract role covering maternity leave across the Health Coaching team from December 2026 to approximately May 2027.

This is a role for a skilled health coach who can hit the ground running in a fast‑paced telehealth environment. You'll join an established team and take on a patient caseload from day one, delivering high‑quality personalised coaching that drives real patient outcomes.

About the Role

Patient Coaching & Behaviour Change

• Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs
• Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment
• Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement
• Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team

Patient Experience & Service Quality

• Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics
• Action patient feedback to deliver a higher quality service to drive higher patient satisfaction
• Maintain accurate, timely documentation to support continuity of care and quality assurance
• Buddy with new starters as required to mentor on how to coach safely and to a high quality
• Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging

Clinical Safety & Governance

• Participate in conducting auditing and feedback from peers
• Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols

Commercial & Cross‑Functional Contribution

• Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient‑centred
• Collaborate and participate cross‑functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES)
• Proactively surface patient insights with your team and business to inform service improvements

About You

• Clinically grounded: Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management
• An experienced health coach: You've managed a patient caseload and can deliver high‑quality coaching from day one — you don't need a long ramp‑up period
• Patient‑obsessed: You understand what drives patient retention and satisfaction, and you hold yourself accountable to those outcomes
• A skilled behaviour change practitioner: Deep in motivational interviewing and behaviour change frameworks
• Quality and safety fluent: You take clinical safety seriously and know how to elevate effectively
• Comfortable with ambiguity: You're operating in a fast‑paced digital health environment and can adapt to changing priorities

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well‑being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world‑changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast‑paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence‑based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI‑assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.