Head ofCustomer Interaction & Business Intelligence Solutions (f/m/d) (Essen, DE)

-; Essen; Hybrid; EUR 85.000 - 120.000; Vollzeit

Zusammenfassung

A leading energy company is seeking a Head of Customer Interaction & Business Intelligence Solutions to lead a diverse team focusing on innovative solutions in Conversational AI and Dashboard-as-a-Service. This role involves strategic consulting and driving digital transformation initiatives, essential for enhancing customer experience. Successful candidates will have proven leadership and digital transformation experience, along with strong communication skills. This permanent position offers hybrid work and a range of employee benefits.

Leistungen

Hybrid work model

30 days paid vacation

Company-sponsored health membership

Pension scheme and insurance package

Qualifikationen

• Proven experience in leading digital transformation projects in customer interaction or business intelligence.
• Ability to consult, inspire and collaborate with senior stakeholders across different business units.
• Open to experimentation and passionate about shaping digital services for impact.

Aufgaben

• Lead a cross‑functional, international team across Germany and Romania.
• Drive the transformation of customer interaction capabilities through innovative digital solutions.
• Provide strategic consulting and steer solution implementation for internal business units.

Kenntnisse

Strategic mindset

Experience with AI-driven solutions

Leadership

Collaboration with stakeholders

Fluency in English

Tools

Power BI

Jobbeschreibung

E.ON Digital Technology GmbH | Permanent | Full time

You have a passion for technology and want to make the world a greener place?

Join the forefront of energy transition with E.ON's Digital Technology organization, as part of our technology in-house consulting, Expert Services. As a professional services organization, we collaborate closely with our business units, providing pivotal services that accelerate E.ON's ambitious Digital Transformation strategy.

If you have a passion for leading the green transition with digital innovation, become a playmaker in our energetic and diverse team of more than 500 Expert Services consultants.

It's on us to make new energy work!

The Team - your impact

As Head of Customer Interaction & Business Intelligence Solutions (f/m/d), you will lead a diverse, international team of experts focused on strategic advisory and delivery of cutting‑edge solutions in the fields of Conversational AI and Dashboard‑as‑a‑Service (DaaS). Your team plays a critical role in transforming customer experience through digital avatars, AI agents, and data‑driven insights. Together, you will drive E.ON's ambition to offer seamless and intelligent digital interactions to both internal and external customers.

Your Role - meaningful & rewarding

• Lead a cross‑functional, international team across Germany and Romania
• Lead the transformation of customer interaction and business insight capabilities through innovative digital solutions such as Conversational AI, Virtual Agents and analytics‑powered engagement
• Provide strategic consulting and steer solution implementation for internal business units across E.ON
• Align services with E.ON's digital strategy and emerging technology trends
• Ensure excellence in solution operations and continuous improvement
• Drive the continuous evolution of an established solution portfolio by integrating innovation, customer value and business impact

Your Profile - authentic & open‑minded

• Proven experience in leading digital transformation projects in customer interaction or business intelligence
• Strong strategic mindset and hands‑on experience with AI‑driven customer solutions and Power BI
• Experienced in managing international teams and working in a matrix organization
• Ability to consult, inspire and collaborate with senior stakeholders across different business units
• Open to experimentation and passionate about shaping digital services for impact
• Strong communicator with a high level of ownership and a collaborative spirit
• Fluency in English and willingness to travel required, German skills are a plus

Our Benefits - smart & useful

• Enjoy hybrid work: We combine office collaboration with focused work from home. It is also possible to go on workation for up to 20 days per year within Europe.
• Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.
• Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year's Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.
• Stay active & healthy: Benefit from a company‑sponsored health membership.
• Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland‑Ticket – your way is our way.
• Think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.

Do you have questions?

For further information please contact the Talent Acquisition Team, [e-mail].

What you need to know:

Job Req ID: 237153
Contract type: Permanent
Working time: Full time
Company: E.ON Digital Technology GmbH
Location: Essen, Hannover, München, Berlin, Würzburg, Hamburg, Frankfurt am Main
Function area: IT/Digital; Consulting