Head of Workforce Management (mfd)

SIXT; München; Hybrid; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A global mobility service provider in München seeks a Head of Workforce Management to shape global WFM strategies and optimize staffing through data analytics. This role requires 10 years of experience in WFM, with 5 years in leadership, fostering a high-performing team while balancing strategic planning and execution. The company offers a hybrid work model, vacation, and various employee benefits including discounts on services and retirement plan contributions.

Leistungen

Discounts on SIXT Rent, Share, Ride

Company car support

Retirement plan contributions

Access to gym and leisure activities

30 days of vacation

Community service day

Employee restaurant

Qualifikationen

• 10 years of progressive Workforce Management experience.
• 5 years of leadership experience with proven team-building skills.
• Deep expertise in analytics for actionable recommendations.

Aufgaben

• Define and drive long-term WFM strategy including technology and processes.
• Oversee accurate forecasting of contact volumes aligned with business goals.
• Lead a high-performing WFM team while providing data-driven insights.

Kenntnisse

Forecasting

Scheduling

Capacity planning

Real-time management

Data analysis

Leadership

Communication

Ausbildung

Bachelor's degree in Business, Finance, Economics, or Statistics

Master's degree or MBA (preferred)

Tools

NICE

Genesys

Verint

Excel

SQL

Cloud-based WFM tools

Jobbeschreibung

As our Head of Workforce Management (WFM) you will take ownership of shaping and elevating our global WFM science, this pivotal role you will balance strategic vision with hands‑on execution driving forecasting, scheduling and real‑time management across our Sales and Service teams. By leveraging data and analytics you will optimize staffing, boost productivity and ensure we deliver on our service commitments. Leading a high‑performing team and partnering with senior leadership you will play a key role in driving efficiency, scalability and operational excellence across the organization.

YOUR ROLE AT SIXT

• You will define and drive the long‑term Workforce Management (WFM) strategy including technology roadmaps and process optimization.
• You will design and refine organizational structures to support business growth.
• You will ensure accurate forecasting of contact volumes across all channels and align capacity plans with business goals and budgets.
• You will oversee scheduling and real‑time management to optimize service levels, costs and employee satisfaction.
• You will identify and implement automation opportunities and champion innovative WFM technologies.
• You will lead, mentor and develop a high‑performing WFM team, providing data‑driven insights and reports to senior leadership.

YOUR SKILLS MATTER

• Expertise: You will hold a bachelor’s degree in Business, Finance, Economics, Statistics or equivalent, ideally complemented by a master’s degree or MBA.
• Leadership: You will bring 10 years of progressive WFM experience, including 5 years in leadership with a proven track record of building and inspiring teams in fast‑paced environments.
• Knowledge: You will demonstrate deep expertise in forecasting, scheduling, capacity planning and real‑time management.
• Analytics: You will leverage strong analytical skills to translate complex data into clear, actionable recommendations.
• Communication: You will excel at presenting complex information to senior stakeholders with clarity, impact and inspiration.
• Technology: You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint and Excel, with SQL and cloud‑based WFM experience as a plus.

WHAT WE OFFER

• Extra benefits: Enjoy discounts on SIXT Rent, Share, Ride and SIXT attractive vehicle leasing offers and exclusive deals with partners for travel, tech, fashion and more.
• Mobility boost: We support your mobility with a company car.
• Future security: We contribute to your retirement plan and support you with capital‑forming benefits to ensure you are well covered.
• Feel‑good atmosphere: Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir and enjoy our high‑quality employee restaurant.
• Flexibility: Enjoy 30 days of vacation and a hybrid working model with flexible hours.
• Giving back: Take one day each year to volunteer at a charitable organization dedicated to supporting children.

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9 000 employees worldwide. Our mobility platform ONE combines our products SIXT Rent, SIXT Share, SIXT Ride and SIXT, giving our customers access to our fleet of 350 000 vehicles, the services of 4 000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2 000 rental stations. At SIXT top‑tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long‑term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work: No

Employment Type: Full‑time

Vacancy: 1