Head of Operations (f/m/d)

Raisin; Berlin; Presencial; EUR 120.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Development Budget

Flexible working hours

30 vacation days

Company pension scheme

Urban Sports Club membership subsidy

Deutschland Ticket subsidy

JobRad bike leasing

Snacks and beverages at office

Relocation support

Descripción de la vacante

Raisin is seeking an experienced Head of Operations to lead and scale its core operational departments including Custody, Payment, Treasury, Account Management and Third-Party/Vendor Management.

You will build and mentor high-performing teams, drive cross-functional workflow improvements, and ensure risk and regulatory controls are robust as Raisin grows.

Responsabilidades

• Provide executive leadership and strategic direction to five distinct operational teams, ensuring cohesive collaboration and alignment with overall business objectives.
• Lead, mentor, and empower a diverse group of team leads and managers. Foster a culture of high performance, continuous improvement, and accountability.
• Design and execute scalable operational strategies, leveraging technology and automation to handle increasing volumes without compromising quality or risk controls.
• Oversee the safekeeping of assets, trade settlements, corporate actions, and asset reconciliation with strict regulatory compliance for client assets.
• Direct end-to-end processing of domestic and cross-border payments (e.g., SEPA, SWIFT) with high STP rates and regulatory compliance.
• Lead the operational lifecycle of client accounts, including onboarding, maintenance, offboarding, and KYC/AML support.
• Direct the vendor management lifecycle, negotiate SLAs, conduct regular vendor reviews and ensure compliant, cost-effective services.
• Continuously analyze workflows, apply lean methodologies and technical enhancements to drive efficiency and reduce costs.
• Establish and monitor KPIs and KRIs, maintaining a robust risk framework and escalation processes.
• Act as the escalation point for audits and regulatory inquiries to ensure ongoing compliance.

Conocimientos

Strategic leadership

People management

Operational scaling

Risk management

Regulatory compliance

Descripción del empleo

Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.

Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.

Team

We are seeking an experienced and strategic Head of Operations to lead and scale our core operational departments. In this senior leadership role, you will be the driving force behind our operational excellence, directly overseeing five critical verticals: Custody Operations, Payment Operations, Treasury Operations, Account Management and Third-Party/Vendor Management.

Drawing on your extensive industry expertise, you will build and mentor high-performing teams, optimize cross-functional workflows, and ensure robust risk management and compliance. If you are a visionary leader with a proven track record of managing multi-disciplinary financial operations, we want you to lead our operations hub into its next phase of growth.

Your Responsibilities

Strategic Leadership & Team Development

• Multi-Disciplinary Management: Provide executive leadership and strategic direction to five distinct operational teams, ensuring cohesive collaboration and alignment with overall business objectives.
• People Development: Lead, mentor, and empower a diverse group of team leads and managers. Foster a culture of high performance, continuous improvement, and accountability.
• Operational Scaling: Design and execute scalable operational strategies, leveraging technology and automation to handle increasing volumes without compromising quality or risk controls.

Departmental Oversight

• Custody Operations: Oversee the safekeeping of assets, trade settlements, corporate actions, and asset reconciliation. Ensure strict adherence to regulatory standards regarding client asset protection.
• Payment Operations: Direct the end-to-end processing of domestic and cross-border payments (e.g., SEPA, SWIFT). Ensure high straight-through processing (STP) rates, minimize exceptions, and maintain strict compliance with payment regulations.
• Account Management: Lead the operational lifecycle of client accounts, including seamless onboarding, account maintenance, offboarding, and operational support for KYC/AML requirements. Ensure a frictionless and secure client experience.
• Third-Party & Vendor Management: Direct the vendor management lifecycle. Negotiate SLAs, conduct regular vendor performance reviews, and ensure third-party partners consistently deliver high-quality, cost-effective services while adhering to compliance and security standards.

Risk, Compliance & Process Optimization

• Process Excellence: Continuously analyze current operational workflows to identify bottlenecks. Implement lean methodologies and technical enhancements to drive efficiency and reduce operational costs.
• Risk & Controls: Establish and monitor comprehensive KPIs and KRIs. Maintain a robust operational risk framework to quickly identify, escalation, and mitigate risks.
• Regulatory Alignment: Act as the operational escalation point for audits and regulatory inquiries. Ensure all departments remain fully compliant with current financial legislation and industry best practices.

Your Profile

• Experience & Education

Join our mission, join our team - and grow with us!

• At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.
• As part of our team, you will benefit from:
• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

Raisin Applicant Privacy Policy

We value diversity and the unique experiences each individual brings. If you're excited about this role but don't meet every requirement, we still encourage you to apply.

We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.