Head of IT Operations (m / f / d)

TOI TOI & DIXI Group GmbH; Ratingen; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading IT solutions company in Ratingen is looking for an experienced IT Operations Lead to drive and develop IT teams. The role involves ensuring the effective delivery of IT services through strategic management and performance improvement. Successful candidates should have robust experience in IT operations, strong leadership skills, and fluency in both German and English. The company offers a flexible hybrid working model, ongoing development opportunities, and a collaborative culture that prioritizes employee well-being.

Leistungen

Hybrid working model

Permanent employment contract

Supplementary health insurance

Comprehensive onboarding

Continuous development opportunities

30 days annual vacation

Collaborative culture

Qualifikationen

• Solid experience in IT Operations and complex IT environments.
• Strong knowledge of IT Operations processes and company-wide data networks.
• Ability to evaluate and optimize standard system services.

Aufgaben

• Lead IT Operations and User Support teams.
• Design and develop team structure, identifying skill gaps.
• Ensure delivery and improvement of enterprise IT services.
• Implement KPI-driven performance framework.
• Contribute to strategic IT projects.
• Oversee cost and investment planning.

Kenntnisse

Leadership

IT operations management

Analytical skills

Fluent in German

Fluent in English

Ausbildung

Technical or technical-commercial degree

Jobbeschreibung

Ready to make an impact? Drive our IT operations forward and empower our teams with your leadership and expertise.

Your Responsibilities

• Lead and further develop our IT Operations and User Support teams.
• You will play a vital role in your team to design and develop the structure. This includes assessing current structures, identifying skill and knowledge gaps, and driving targeted improvements to enhance agility, collaboration, and performance. Strong people management capabilities are essential for success.
• Ensure the delivery and continuous improvement of our enterprise IT services, including partner management for data center services, networking, 1st/2nd level support, and end‑user equipment.
• Shape and implement efficient service processes and establish a KPI-driven performance framework aligned with OLAs and SLAs.
• Contribute to strategic IT projects and help shape new service offerings within an ITIL-based process organization.
• Oversee cost and investment planning with transparency and accuracy.
• You are familiar with the ITIL framework and the practical implementation as such.
• Act as a strategic partner and report directly to the CIO.

Your Profile

• You hold a technical or technical–commercial degree or a comparable qualification.
• You bring solid experience in IT Operations and understand how to run and develop complex IT environments.
• You have strong knowledge of IT Operations processes and the operation of company‑wide data networks.
• You’re familiar with standard system services and know how to evaluate their performance.
• As a people‑focused leader, you know how to drive and optimize processes and projects (ideally ITIL‑based) while empowering teams across all levels.
• You possess strong analytical and conceptual skills, as well founded knowledge about IT architecture.
• You speak German and English fluently and navigate confidently in both languages.
• A commitment to professionalism, reliability, and continuous development rounds off your profile.

Your Benefits

• Hybrid modern working model: Work from home or from our office in Ratingen (Germany) with flexible working hours.
• Permanent employment contract: Enjoy job security with a long‑term commitment.
• Supplementary company health insurance: Additional health benefits provided by the company.
• Comprehensive onboarding and training: Benefit from an individual onboarding plan and extensive induction training to ensure a smooth start.
• Continuous development opportunities: Take advantage of advanced and additional training courses.
• Employee well‑being: Access our company health management program and enjoy 30 days of annual vacation.
• Collaborative culture: Thrive in an environment of open communication and cooperation.

Join our Team!

TOI TOI & DIXI Group GmbH
Halskestr. 38
40880 Ratingen