Head of GBS (m|f|d) Best Cost Country Hub Europe

Voith SE & Co. KG; Göppingen; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

A global technology company is seeking an experienced Head of Global Business Service Center to lead operations in Eastern Europe. The ideal candidate will have over 10 years of experience in setting up Shared Service Centers and a track record of improving efficiency. Responsibilities include leading the setup of the Center, managing a team, ensuring compliance, and reporting on performance. This position offers an international working environment with flexible models and opportunities for professional development.

Leistungen

Flexible working models

Sustainable development opportunities

Health and well-being offers

Qualifikationen

• 10 years+ proven experience in setting up and managing a Shared Service Center.
• Proven track-record of improving efficiency within transactional support functions.
• Experience with digitization and automation of financial processes is a must.
• Fluency in English, other major European languages (Spanish, French) are a plus.
• Experience in hiring and managing teams, with a strong emphasis on team morale and engagement.
• Entrepreneurial mindset with a focus on innovation and continuous improvement.

Aufgaben

• Lead the setup and management of the Global Business Service Center.
• Define RACI and SLA and monitor continuous improvement using KPIs.
• Hire, onboard and manage a team of professionals.
• Ensure proper risk and compliance management.
• Define and implement strategies to optimize service delivery.
• Report regularly to senior management on performance and progress.

Jobbeschreibung

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

We are seeking an experienced and dynamic Head of Global Business Service Center to lead our operations in Eastern Europe – Country TBD. This role will build up various Global Business Service Center functions and activities within our global GBS organization.

Your tasks

• Lead the setup and management of the Global Business Service Center in an eastern european country.
• Define RACI and SLA in alignment with the respective Process Owners, plus monitor and report continuous improvement, using KPIs.
• Hire, onboard and manage a team of professionals, develop local talents and foster a high-performance culture through team morale and entrepreneurial mindset to drive End-to-End processes, continuous improvement, automation, and innovation within the Global Business Service Center. Oversee typical GBS functions, such as accounting, controlling, procurement, HR, marketing, sales etc.
• Ensure proper risk and compliance management for all Service Center hub processes and activities. Comply with company policies and regulatory requirements.
• Define and implement strategies and tools to optimize service delivery and efficiency in alignment with the GBS leadership team and the Global Process Owners.
• Report regularly to SVP Global Business Services and senior management on the performance and progress of the Global Business Service Center Hub.
• Represent the center in GBS leadership forums and initiatives.

Your profile

• 10 years+ proven experience in setting up and managing a Shared Service Center.
• Proven track-record of improving efficiency within transactional support functions .
• Experience with digitization and automation of financial processes is a must.
• Fluency in English, other major European languages (Spanish, French) are a plus.
• Experience in hiring and managing teams, with a strong emphasis on team morale and engagement.
• Experience working with large corporates is a plus.
• Entrepreneurial mindset with a focus on innovation and continuous improvement.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.

We offer you an international working environment with an open and inclusive company culture. In addition, you can expect flexible working models, sustainable development opportunities and various offers for the compatibility of family and career as well as health and well-being.