Head of Customer Success

KAPSCH; Remote; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

A leading technology company is seeking a Global Head of Customer Success to drive customer goals and growth in open source practices. The role requires a passion for customer success, experience in technology and SaaS, and a customer-first attitude. The ideal candidate will lead high-achieving teams, ensure customer retention, and be involved in onboarding and success planning. This position offers flexibility with remote work and global travel opportunities.

Leistungen

Work from home with global travel

Learning and development opportunities

Annual compensation review

Recognition rewards

Annual leave

Priority Pass for travel

Aufgaben

• Deliver on customer goals and business transformation
• Increase utilization of open source
• Ensure engagement and success of customers
• Drive global growth in a fast-moving organisation
• Onboard customers and manage success planning
• Conduct quarterly business reviews and handle escalations

Kenntnisse

Customer first attitude

Knowledge of open source technology

SaaS experience

Ability to speak technically

Commitment to customer experience

Experience in success planning

Data-driven decision making

Written and verbal communication

Ausbildung

Bachelor's or equivalent in Computer Science, STEM or similar

Jobbeschreibung

Help our customers elevate their open source practice and success: It is our mission to make enterprise‑grade open‑source available to every enterprise, entrepreneur or innovator. We create the world‑renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We are looking for a Global Head of Customer Success to deliver on customer goals, business transformation, increase utilization of open source, and ensure the engagement, success, retention, and growth of Canonical's customers.

The Head of Customer Success must be action oriented, and motivated to drive growth across the globe in a fast‑moving organisation. This is an exciting opportunity for a leader passionate about growing strong teams, open source software and customer success.

We value:

• A customer first attitude
• Knowledge and passion for open source technology and infrastructure
• Technology and SaaS experience
• An ability to speak to technical customers in their language
• Commitment to customer experience, across all customer segments from small to global strategic customers
• Experience in onboarding, success planning, quarterly business reviews and escalation management
• A track record of delivering success for your customers and for your organisation
• Developing and growing talent and a track record building high achieving teams
• Data‑driven decision making, with a willingness to experiment and iterate
• Bachelor's or equivalent in Computer Science, STEM or similar
• Written and verbal communication skills in technical discussions

What we offer:

• Work from home with global travel 2 to 4 weeks for internal and external events
• An opportunity to help shape a company and products with a strong influence in the open source community
• An inclusive work environment
• Learning and development
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travelLI-Remote