Head of Account Management - Hospitality (german speaking, berlin based, m/f/x)

Lightspeed Commerce; Berlin; Vor Ort; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

A leading technology company based in Berlin is seeking a Head of Account Management to lead a dedicated team. You will focus on enhancing customer experience, managing client relationships, and driving team performance through effective coaching and development. The ideal candidate will have extensive experience in account management within industries such as hospitality or IT solutions. A flexible work environment and comprehensive benefits await successful applicants.

Leistungen

Flexible work environment

Health & Wellness Credit

Mental Health Support

LinkedIn Learning access

Volunteer time off

Qualifikationen

• Extensive experience in a relevant Account Management team leadership role.
• Relevant work experience in retail, hospitality, IT solutions, or SaaS.
• Demonstrated ability to lead a group toward common goals.

Aufgaben

• Lead the Account Management team to improve customer experience.
• Manage the pipeline of new and existing customers.
• Collaborate with sales for a smooth handover process.
• Optimize processes that maintain customer relationships.
• Develop team members and ensure KPI targets are met.

Kenntnisse

Leadership

Coaching

Customer Experience

Sales Strategy

Relationship Management

Jobbeschreibung

Head of Account Management - Hospitality (german speaking, berlin based, m/f/x)

Berlin, Berlin, Germany

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Head of Account Management, you will lead a team of Account Managers who are empowering restaurants to simplify and scale their operations through restaurant technology.

** Please note, this role is based in Berlin, Germany **

What you'll be doing:

• Lead the Account Management team to drive the retention and growth of our accounts ensuring an exceptional level of customer experience
• Manage the overall pipeline of new and existing customers joining the platform.
• Collaborate with the Head of Direct Sales to ensure the handover process from deal to partnership is as smooth and effective as possible.
• Refine and optimize current processes including all tools used to connect and maintain customer relationships.
• Hire, coach, and develop a team of high performing Account Managers
• Develop each team member to increase adoption of the platform and payments across existing customers.
• Ensuring clear communications between the rest of the sales team - Collaborate with the team to ensure Setup checklists are completed and customers are handed over properly.
• Continue to grow the customer base through up- and cross selling opportunities by looking at market opportunities and developing our team to effectively provide solutions to our existing customer base.
• Ensure the team exceeds its monthly MRR and KPI targets.
• Analyze sales forecasts, call volume and pipelines for overall team and individuals.
• Develop and hire team members for current and future opportunities.
• Listen to calls and demonstrations and provide feedback to the team.
• Creating new strategies to help grow revenue streams for the Account Management team
• Manage high level deals with large organizations as well as well known brands.

What you'll bring to the team:

• Extensive experience in a relevant Account Management team leadership role with a bias towards coaching and development to get the best out of people
• Relevant work experience in an industry like retail or hospitality, IT solutions, software sales, e-commerce, cloud applications, SaaS, POS, or technology.
• Demonstrated ability to lead a group towards common goals and enable them to deliver results

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career to help you learn & grow
• Time off to volunteer and give back to your community

….and so much more!

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.