Head Delivery, Germany

Wonderful Ltd.; Deutschland; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A technology firm specializing in AI is seeking an experienced program manager to oversee the implementation of AI agents across client accounts. The ideal candidate will have at least 5 years of program management experience in enterprise SaaS, a proven track record of direct delivery in complex programs, and strong stakeholder management skills. This role requires excellent communication and the ability to build long-term partnerships with clients while leading a local team.

Qualifikationen

• Proven hands-on delivery experience in complex technical programs.
• 2+ years in leadership roles with experience in hiring and scaling teams.
• Strong technical acumen and familiarity with enterprise SaaS.

Aufgaben

• Own the end-to-end delivery of agent implementations.
• Lead cross-functional meetings and manage project timelines.
• Serve as the primary point of contact for strategic customers.

Kenntnisse

Program Management

Technical Project Management

Technical Customer Success

Stakeholder management

Excellent communication

Ausbildung

5+ years in relevant field

Tools

APIs

Cloud platforms

Enterprise IT integrations

Jobbeschreibung

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

Own the end-to-end delivery of agent implementations across our clients. From turning their needs into timelines and deliverables, coordinating between AI engineers and client teams and overall ensuring that all AI agents will be successfully launched on time.

Lead large, multi-stakeholder enterprise implementations- run cross-functional meetings, own the Gantt (milestones, dependencies, owners), and keep client teams aligned.

Support and guide clients through onboarding, adoption, renewals, and expansion

Build strong relationships with clients, manage their expectations and create constant alignment.

Drive both execution and leadership: manage programs directly while establishing and scaling the local client-facing team, including building and leading CS, Implementation, and Program Management functions.

Serve as the primary point of contact for strategic customers, ensuring long term collaboration.

Take a hands-on role in implementation and overseeing configuration, testing, optimization of AI agents, and needed integrations.

Manage risks, handle escalations and remove blockers to keep programs on track.

Requirements

5+ years in Program Management, Technical Project Management, or Technical Customer Success in enterprise SaaS, AI, or related tech.

Proven hands-on delivery experience in complex, technical enterprise programs (not only oversight).

2+ years in leadership- experience hiring, managing, and scaling Program Manager teams.

Experience building new functions or operations in growth-stage companies or new geographies.

Excellent English (written/spoken) + local language.

Strong technical acumen - APIs, cloud platforms, enterprise IT integrations.

Excellent communication, stakeholder management, and executive presence.

Outcome-driven, independent, and equally comfortable rolling up your sleeves and shaping long-term strategy.