Global Service Specialist - Semiconductor Equipment (f/m/d)

Entangled Future; München; Hybrid; EUR 70,000 - 105,000; Full time

Benefits offered by this job

Wellpass membership across Germany

30 vacation days + public holidays

Annual learning budget for courses/con

Job summary

QuantumDiamonds offers a Global Service Specialist role based in Munich, coordinating rapid deployments and resolving complex issues across Europe, the US, and Asia. You’ll be stepping in where regional teams need deeper expertise to ensure system reliability and performance.

You will collaborate with Engineering and Applications teams, helping shape our global service function as we scale. The role combines field work, problem solving, and a strong customer focus.

Responsibilities

• Act as the technical escalation point for regional service teams and distribution partners, resolving issues that require deeper system expertise.

Skills

Technical escalation

Field service

Global deployments

Customer focus

Cross-functional collaboration

Job description

Our quantum sensing technology is already operating in customer environments across United States, Asia and Europe. As our installed base grows and we move from first deployments to repeat orders, ensuring the reliability and performance of every system becomes increasingly important. As our Global Service Specialist, based at our Munich HQ, you'll be part of a rapid-deployment team that resolves complex and escalated technical issues across our worldwide installed base. You'll step in where regional service teams and partners need deeper expertise, and support installations, commissioning, and repairs when situations require it. You'll work directly with leading semiconductor foundries, IDMs, and OSATs, ensuring our systems operate reliably and consistently meet their specifications. You'll collaborate closely with our Engineering and Applications teams, combining technical problem-solving with a strong customer focus. This is also an opportunity to help shape our global service function from an early stage, introducing the processes, tools, and standards that will support our growing international installed base.

Picture this

• Quantum sensors that see inside the most advanced chips on Earth, right where two frontier fields collide.
• Nobel-Prize physics aimed at real customers with real problems, in production now, not someday.
• Physicists, data scientists, and engineers building side by side, turning deep science into tools the industry actually runs on.
• An international team that runs at hard problems for fun, where knowledge moves fast and so do you.

Let's make the invisible visible!

What will you do

• Act as the technical escalation point for regional service teams and distribution partners, resolving issues that require deeper system expertise.
• Deploy rapidly to customer sites across Europe, the US, and Asia to resolve critical system issues and minimize downtime.

Pay and benefits

• You'll get to build a company together with a brilliant and welcoming team on a product that has never been done before.
• From Day 1, you'll own your own topics end to end and see the direct impact of your work on how the world sees QuantumDiamonds.
• Our technology is the cutting edge of tomorrow, starting today and not in 10 years.
• You'll be part of a high-growth company backed by top-tier investors.
• Mission: At QD, we're driven by more than just building great products - we aim to make a lasting difference. Joining us means contributing to meaningful work that goes beyond business as usual.
• Impact & growth: This is an exciting stage of our journey, and your voice matters. You'll have the chance to shape our culture, influence key decisions, and grow alongside a company that's scaling fast.
• Health & fitness: With a company-sponsored Wellpass membership, you'll have access to countless gyms, classes, and wellness offers across Germany to stay healthy and active.
• Team & culture: We believe the best ideas come when we connect outside the office. From regular off-sites to team events, you'll be part of a collaborative and supportive environment.
• Well-being & balance: We value rest and recovery. That's why you'll enjoy 30 vacation days plus public holidays to recharge and return inspired.
• Learning & development: Your growth is our priority. We provide an annual budget dedicated to courses, conferences, or any resources that help you expand your skills.

QuantumDiamonds builds diamond NV-centre quantum sensing systems for semiconductor failure analysis, founded at TU Munich in 2022 and funded to €98M.