Global Key Account Excellence Manager (m/f/d)

Röhlig Logistics GmbH; Frankfurt; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Holiday allowance

Childcare allowance

Company pension

Disability insurance

Fitness subsidies

30 days annual leave

Birthday off

Work-life support

Company bike leasing

Résumé du poste

Röhlig Logistics GmbH in Frankfurt is seeking a Global Key Account Excellence Manager to steer major accounts across the global network. You will coordinate day-to-day operational management, build strong relationships, and support new business opportunities.

You’ll drive KPI reporting, data quality and cross-functional collaboration with international teams, ensuring effective rate negotiations and client satisfaction. Fluency in English required; travel occasionally.

Qualifications

• Experience in freight forwarding, logistics, or key account management.
• Knowledge of sea/air freight operations, including LCL/FCL and surcharges.
• Experience coordinating global customers across international teams.
• Strong analytical, reporting, and system/process management skills.
• Fluent in English; additional languages are a plus.

Responsabilités

• Coordinate day-to-day operational management of assigned global key accounts.
• Build and maintain strong customer relationships and support new business opportunities.
• Coordinate rates, tenders, offers, and trade lanes across the global network.
• Prepare and manage KPIs, QBRs, customer reporting, and performance analyses.
• Ensure data accuracy, effective processes, and proper documentation across systems.
• Coordinate customer-specific IT, reporting, and operational solutions.
• Drive cross-functional collaboration between customers, countries, products, and internal teams.
• Support customer trainings, webinars, and other account-related activities.
• Provide backup support to the respective Global Key Account Manager.

Description du poste

Global Key Account Excellence Manager (m/f/d)

Location Frankfurt - Cargo City Süd, DE; Frankfurt Cargo City Süd (HQ), DE

Job category Sales

Time type Full time

Posted 7 Oct 2026

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.

What you will do:

• Coordinate the day-to-day operational management of assigned global key accounts
• Build and maintain strong customer relationships and support new business opportunities
• Coordinate rates, tenders, offers, and trade lanes across the global network
• Prepare and manage KPIs, QBRs, customer reporting, and performance analyses
• Ensure accurate data, effective processes, and proper documentation across systems
• Coordinate customer-specific IT, reporting, and operational solutions
• Drive cross-functional collaboration between customers, countries, products, and internal teams
• Support customer trainings, webinars, and other account-related activities
• Provide backup support to the respective Global Key Account Manager

What you bring:

• Several years of experience in freight forwarding, logistics, or operational key account management
• Strong knowledge of sea and air freight operations, including LCL/FCL, trucking, rates, and surcharges
• Experience in global customer coordination and working across international, cross-functional teams
• Strong analytical, reporting, and system/process management skills
• Excellent communication skills, with a proactive, resilient, and solution-oriented mindset
• Fluent in English; additional languages are an advantage
• Proficient in Microsoft Office and comfortable working with digital tools and systems
• Experience with automotive or industrial customers is a plus
• Willingness to travel occasionally

What we offer you:

• A family-owned company in a multicultural working environment, with strong family values, flat hierarchies, and short decision-making processes
• Professional development opportunities combined with sustainable career planning, including talent development programs and potential international assignments
• An attractive compensation package, including holiday allowance, childcare allowance, company pension scheme with employer contribution, and occupational disability insurance
• Subsidized fitness opportunities through our partner network
• 30 days of annual leave, plus an additional day off on your birthday
• Work-life and family support in cooperation with an external service provider
• Company bike leasing options

For further information about the position or the application process, please reach out to Alisa Arfmann (HR Specialist) [e-mail].

We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.

It really feels like a family here at Röhlig. The company values you as a person, respects your time and your work-life balance. If you perform well, your efforts will always be rewarded. Röhlig gives you ample opportunities to improve your skills and develop yourself as a professional and as a person. We also enjoy a very diverse culture here at Röhlig, people from all over the world work here efficiently as one team. I very much appreciate and value this diversity and unity throughout the company.