Global Account Manager (f/m/d)

Trakken GmbH; Hamburg; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Competitive salary

Knowledge sharing & company events

Personal development plan & leadership

Zusammenfassung

Trakken GmbH in Hamburg, a leading European Google partner, seeks a Global Account Manager to drive client satisfaction and growth across global accounts. You will manage relationships across multiple entities, coordinate with partner agencies, and ensure seamless end-to-end delivery with a strong focus on finance and billing workflows.

You will work with high-performing teams, develop bespoke strategies, and navigate complex stakeholder networks, balancing client needs with agency expectations

Qualifikationen

• Experience in account management, client relationships, or business development in tech/digital marketing.
• Excellent relationship-building and communication skills.
• Strong ownership mentality and ability to turn complexity into actionable plans.
• Attention to detail in billing and financial workflows.

Aufgaben

• Develop and execute a global client and agency relationship strategy.
• Serve as the single point of contact across entities and currencies.
• Coordinate with global growth team and partner agencies.
• Identify and pursue new business within existing accounts.
• Build pitches and bespoke approaches showcasing TRKKN's integrated offering.
• Grow TRKKN's visibility within the agency and holding group.

Kenntnisse

Account management

Client relationships

Business development

Communication

Billing workflows

Jobbeschreibung

At TRKKN, we are driven by the excitement of taking our client's data-driven businesses to new heights. As the leading European Google partner and reseller of Google Cloud & Google Marketing Platform, we act as a catalyst for cutting-edge digital marketing solutions. Our team is diverse, international, inspiring, and operates in a fast-growing digital & technological environment. This provides the ideal and dynamic work environment for individuals with a hunger for growth, responsibility, and the desire to shape their future. With Google in close proximity, the learning and development opportunities at TRKKN are limitless.

With over 25 nationalities, 20+ languages, and 240+ Trakkies on board, we’re taking our business global, and our story doesn't end here!

How will you make an impact:

You will gain insights into the Google Cloud & Google Marketing Platform and work with state-of-the-art tools and high-performing teams. As a Global Account Manager (f/m/d) you will ensure client satisfaction and foster business growth through strong account management and exceptional customer service.

Your key responsibilities will include:

• Developing and executing a global client and agency relationship strategy aligned to TRKKN's goals.
• Being the one face of TRKKN: A single point of contact who turns our internal (multiple entities across the globe, currencies, stakeholders) and agency complexity into a seamless experience for the client.
• Keeping global, regional and local initiatives aligned and visible to each other.
• Identifying and pursuing new business within existing accounts.
• Building pitch decks and bespoke approaches that show TRKKN's integrated offering.
• Coordinating activities with the Global Growth Team.
• Being the Cash Flow Guardian: Oversee end-to-end billing to guarantee accurate and timely invoice delivery, as per agreed SLAs
• Navigating the ecosystem, balancing client needs with network agency expectations, and building trust on both sides.
• Working hand in hand with national and international account managers of partner Media agencies to identify business opportunities and joint projects.
• Growing TRKKN's visibility within the agency and holding group.

The person we are looking for...

• Has experience in account management, client relationships, or business development in tech/digital marketing.
• Is result-oriented, able to build a solution by combining different disciplines and info coming from different teams.
• Has unmatched relationship-building and communication skills by knowing how to read a room, navigate agency politics, and foster genuine, productive partnerships.
• Has an end-to-end ownership and a growth mindset, and is comfortable turning complexity into clarity.
• Is detailed-oriented and highly organized to billing and financial workflows without losing sight of the big picture.
• Thrives on taking complex business problems, synthesizing information from various technical and media disciplines, and coming back with a concrete, executable plan.
• Posseses working knowledge of digital analytics or the Google stack (GMP / Google Cloud) as a plus.
• Is fluent in English (min. C1), German (min. B2) is a plus.

Our benefits:

We empower you to take responsibility right from the start and provide you with an environment for enormous growth potential within the company and beyond your initial role. We see you as an important part of our success story - We grow with you, you grow with us!

In addition, you can expect:

• Competitive salary
• Knowledge sharing & company events
• Personal development plan & leadership training
• Hybrid work model
• Choose your own device

Do you identify with our DNA and want to gain more insights? We look forward to getting to know you!