VIP Account Manager - German Speaking - (Relocation to Bulgaria Required)

Sofia Stars; Deutschland; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Monthly food vouchers

Official employment and full medical insurance

Starting from 20 paid leave days

6 additional sick leave days without documentation

Birthday gift cards

Sports card (Multisport)

Team-building events

Breakfast and snacks in the office

Zusammenfassung

A leading operational services company is seeking a German VIP Account Manager to enhance the retention of VIP customers and their lifetime value. The ideal candidate must be fluent in English and German, proactive, and possess strong communication skills. Responsibilities include finding solutions for customer issues and maintaining relationships with VIP clients, requiring relocation to Bulgaria. A competitive salary package and various employment benefits are offered.

Qualifikationen

• Proficiency in both written and spoken English and German.
• Proactive personality with sales skills.
• Experience in a similar position is an advantage.
• Previous sales or account management experience is a plus.

Aufgaben

• Find solutions to customers' issues.
• Analyze customers' behavior and maintain personalized relationships with VIP clients.
• Monitor customers’ performance & behavior to evaluate bonus crediting.
• Ensure compliance with relevant regulations.
• Sales experience is advantageous for the role.
• Conduct business conversations to retain and grow VIP accounts.

Kenntnisse

Proficiency in English

Proficiency in German

Good support/sales skills

Strong communication skills

Strong negotiation skills

Jobbeschreibung

German VIP Account Manager - (Relocation to Bulgaria Required)

1 week ago Be among the first 25 applicants

❗️Please note that relocation to Sofia, Bulgaria is required ❗️

Sofia Stars is an operational services company based in Sofia.

We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti‑Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We are looking for a German VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English and German both written and spoken;
• Proactive person with good support/sales skills;
• Strong communication and negotiation skills;
• Previous experience will be considered as an advantage.

Duties and Responsibilities:

• Being able to search and find solutions for customers’ issues;
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
• Ensure that products’ compliance is being followed according to relevant regulations;
• Previous experience as a Sales agent will be considered as an advantage;
• Previous experience on a similar position will be considered as a strong advantage.
• Monthly food vouchers (200 BGN);
• Official employment and full medical insurance, including in‑patient/out‑patient care, maternity, dental, and annual health check‑ups;
• Starting from 20 paid leave days;
• 6 additional days of sick leaves without document required;
• Birthday gift cards;
• Sports card (Multisport);
• Wedding and newborn gifts;
• Breakfast, Friday lunches, fruits, and snacks in the office;
• Team‑building events and activities;
• Sunny, spacious office.

Ready to shine? Let’s make it real.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Business Consulting and Services
• IT Services and IT Consulting

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