German Travel Customer Service Representative for Athens, Greece

The lemon Consulting; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A consulting firm is seeking a Travel Customer Service Representative to provide exceptional support to customers. You will be responsible for responding to inquiries, resolving issues, and assisting clients with product information. The ideal candidate must be fluent in German and proficient in English, with a high school diploma and at least 6 months of experience in customer service. This position offers competitive compensation and flexible work shifts.

Leistungen

Competitive compensation package

Daily meal allowance

Opportunities for performance-based bonuses

Flexible work shifts

Comprehensive benefits package

Generous annual leave allowance

Qualifikationen

• Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
• Reliable high-speed internet connection and a quiet workspace required for remote work.
• Eligibility to work in Greece or willingness to relocate with appropriate work authorization.

Aufgaben

• Respond promptly and professionally to incoming customer inquiries.
• Research and identify effective solutions to resolve customer issues.
• Serve as the first point of contact for business partners or clients.

Kenntnisse

Fluent/Native in German (C1 level)

Strong proficiency in English

Strong communication and problem-solving skills

Proficiency with computers and customer service tools

Ausbildung

High school diploma or equivalent qualification

Jobbeschreibung

Position: Travel Customer Service Representative

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Respond promptly and professionally to incoming customer inquiries through various communication channels.
• Research and identify effective solutions to resolve customer issues or concerns.
• Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management.
• Provide accurate and complete information using appropriate tools, systems, and procedures.
• Maintain a high standard of customer service and contribute to a positive customer or partner experience.
• Collaborate with internal teams to ensure seamless communication and issue resolution.

REQUIREMENTS

• Fluent/Native in German (C1 level), with strong proficiency in both written and spoken communication. Also good proficiency in English.
• High school diploma or equivalent qualification.
• Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
• Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
• Proficiency with computers and customer service tools.
• Reliable high-speed internet connection and a quiet workspace (for remote work).
• Eligibility to work in Greece or willingness to relocate with appropriate work authorization.

BENEFITS

• Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonuses
• Flexible work shifts designed to support work-life balance
• Comprehensive benefits package based on role
• Supportive and accessible leadership committed to employee development
• Inclusive and community-focused work environment that values giving back
• Opportunities for career advancement and continuous learning
• Generous annual leave allowance (up to 25 days per year)