German Speaking Support Agent - Logistics | Work In Greece - Paid Relocation

Mercier Consultancy MD; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A consultancy firm is seeking a German Speaking Support Agent to provide exceptional service for logistics inquiries. The role allows for the exciting opportunity to work in Greece with a fully paid relocation package. Candidates should have fluency in German and preferably experience in customer support within the logistics sector. Key responsibilities include delivering customer support via various communication channels and resolving issues effectively. The position offers competitive pay and additional performance bonuses.

Leistungen

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

Health Insurance

Qualifikationen

• Fluency in German (both written and spoken) is essential.
• Previous experience in customer support in logistics preferred.
• Strong communication skills focused on customer satisfaction.

Aufgaben

• Deliver exceptional customer support to German-speaking clients.
• Assist customers with inquiries related to logistics services.
• Effectively resolve customer complaints and maintain satisfaction levels.

Kenntnisse

Fluency in German

Strong communication skills

Problem-solving abilities

Tools

CRM systems familiarity

Logistics software knowledge

Jobbeschreibung

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Support Agent specializing in Logistics. This role offers the exciting opportunity to work in Greece with paid relocation assistance. As a Support Agent, you will be instrumental in providing top-notch service to our German-speaking clients, ensuring their logistics inquiries and needs are met with professionalism and efficiency.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to logistics services, including shipping options, order tracking, and service policies.
• Effectively resolve customer complaints and issues to maintain high satisfaction levels.
• Accurately document all customer interactions and issues in our CRM system for effective tracking and follow-up.
• Collaborate with logistics and operations teams to ensure timely and efficient solutions for customer inquiries.
• Keep abreast of service updates, policies, and industry trends to provide knowledgeable support to clients.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer support, particularly in the logistics or transportation sector, is preferred.
• Strong communication skills with a focus on customer satisfaction and engagement.
• Excellent problem-solving abilities and a proactive approach to customer issues.
• Familiarity with CRM systems and logistics software is beneficial.
• A willingness to relocate to Greece for this position with paid relocation support.
• A dedication to providing exceptional service in a fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 2 Extra Salaries Per Year
5. Fully Paid Training
6. Health Insurance
7. And Much More...