German Speaking Platform Support - Online Marketplace | Work In Greece

Mercier Consultancy MD; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A consultancy firm is seeking a German Speaking Platform Support Specialist to assist clients using their online marketplace. In thisrole, you will provide customer support via email and chat, guiding customers through platform features and resolving issues. The ideal candidate should be fluent in German and possess strong communication skills, along with previous experience in customer support. This role includes competitive monthly salary, additional yearly salaries, and relocation assistance.

Leistungen

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Qualifikationen

• Fluency in German (spoken and written) is essential; knowledge of English is a plus.
• Previous experience in customer support or related roles is preferred.
• Strong troubleshooting skills with a focus on customer satisfaction.
• Excellent verbal and written communication abilities.
• Self-driven, proactive, and able to work effectively in a fast-paced environment.

Aufgaben

• Provide exceptional customer support to German-speaking users.
• Assist clients with inquiries regarding platform features and troubleshooting.
• Collaborate with the product team to relay customer feedback.
• Stay informed about marketplace updates and policies.

Kenntnisse

Fluency in German

Customer support experience

Strong troubleshooting skills

Excellent communication abilities

Familiarity with support software

Jobbeschreibung

Mercier Consultancy MD is looking for a German Speaking Platform Support Specialist to join our team, working in the beautiful setting of Greece! In this exciting role, you will be responsible for assisting our German-speaking clients who utilize our online marketplace. Your expertise will help customers navigate the platform effectively, ensuring they have a positive experience.

Key Responsibilities

• Provide exceptional customer support to German-speaking users of our online marketplace via email, chat, and other digital communication channels.
• Assist clients with inquiries regarding platform features, account management, and troubleshooting issues.
• Guide customers through the process of using the marketplace, ensuring they receive the necessary support to maximize their experience.
• Document issues and interactions in our support system for quality assurance and reporting purposes.
• Collaborate with the product team to relay customer feedback and suggest improvements to enhance user experience.
• Stay informed about marketplace updates, policies, and industry trends to provide accurate information to clients.

Requirements

• Fluency in German (both spoken and written) is essential; knowledge of English is a plus.
• Previous experience in customer support or related roles is preferred.
• Strong troubleshooting skills with a focus on customer satisfaction.
• Excellent verbal and written communication abilities, capable of simplifying technical concepts.
• Familiarity with support software and online marketplace functioning is a plus.
• Self-driven, proactive, and able to work effectively in a fast-paced environment.
• A collaborative team player who thrives in a multicultural setting.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...