German-speaking Customer Support Agent

WW Talents; Berlin; Vor Ort; EUR 14.000 - 17.000; Vollzeit

Benefits dieser Stelle

Relocation package

Monthly bonus up to €250

Transport bonus up to €100/month

Zusammenfassung

WW Talents in Athens seeks a German-speaking Customer Service & Technical Support Agent to deliver after-sales support for premium household appliances. You will assist customers by phone, email, and chat, troubleshoot product issues, and manage deliveries and refunds.

You will document interactions in Salesforce, support UK and Ireland customers as needed, and contribute to AI-powered support initiatives while maintaining high satisfaction and service quality in a dynamic, international

Qualifikationen

• Fluent or native-level German (C1)
• English proficiency B2–C1 for training and internal comms
• Experience in customer service or support is optional but beneficial

Aufgaben

• Provide German-speaking customer service and after-sales support via phone, email, and chat
• Troubleshoot product functionality and technical issues related to household appliances
• Handle deliveries, refunds, and product-related inquiries
• Document interactions and manage cases using Salesforce
• Provide professional and solution-oriented support throughout the customer journey
• Assist English-speaking customers from the UK and Ireland when required
• Contribute to additional support channels and projects during low seasons
• Work with AI-powered applications when required
• Maintain high levels of customer satisfaction and service quality

Kenntnisse

German (C1)

English (B2–C1)

Communication

Problem solving

Typing speed

Tools

Salesforce

Jobbeschreibung

Are you a German speaker looking to build an international career? Join our team in Athens and provide customer and after-sales support for premium household appliances.

Location: Piraeus, Athens, Greece
Salary: €1,400 gross per 14 month + bonuses + full relocation package
Work Model: On-site (Monday to Friday; working hours from 10:00 to 19:00)

Your Role

As a German-speaking Customer Service & Technical Support Agent, you will provide after-sales support and troubleshooting, assisting customers with product, delivery, and refund inquiries via phone, email, and chat.

Your Responsibilities

• Provide German-speaking customer service and after-sales support via phone, email, and chat
• Troubleshoot product functionality and technical issues related to household appliances
• Handle customer inquiries regarding deliveries, refunds, and product-related concerns
• Accurately document customer interactions and manage cases using Salesforce
• Provide professional and solution-oriented support throughout the customer journey
• Assist English-speaking customers from the UK and Ireland when required
• Contribute to additional customer support channels and projects during low seasons
• Work with innovative and AI-powered applications when required
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• Fluent or native-level German with C1 proficiency
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Typing speed of at least 25 words per minute
• Ability to confidently use customer support and CRM tools such as Salesforce
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment

What We Offer

• €1,400 gross monthly salary per 14 months
• Monthly productivity bonus of up to €250 based on target achievement
• Transportation bonus of up to €100 per month, proportional to on-site working days after training
• International and dynamic working environment
• Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience

Why Join?

This is an excellent opportunity for German speakers looking to develop their career in customer service, technical support, after-sales support, troubleshooting, helpdesk, and customer experience.

You will work with an internationally recognized premium appliance brand, develop your technical and customer service skills, and build valuable experience in a multicultural working environment in Athens, Greece.