German Speaking Customer Success Account Manager

Ignite; Leipzig; Hybrid; EUR 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Annual bonus

30 days paid vacation

Hybrid work model

Home-office day

Zusammenfassung

Ignite is seeking an Enterprise Customer Success Manager in Germany to own strategic relationships with large accounts. The role combines customer success, account growth, and cross-functional collaboration to maximize value and impact.

You will manage onboarding, adoption, renewals, and ROI tracking, while partnering with Sales, Product, and Engineering. The position offers a hybrid model with up to one home-office day per week and a competitive base salary plus an annual bonus.

Qualifikationen

• Fluent German (C1) and English (C1) required.
• Multi-year experience in enterprise account management or customer success.
• Hands-on CRM experience with HubSpot or similar.
• Strong analytical and negotiation capabilities.

Aufgaben

• Own and grow relationships with enterprise accounts.
• Build long-term partnerships with key decision-makers.
• Identify up-sell and cross-sell opportunities in coordination with Sales & Product.
• Manage end-to-end customer lifecycle: onboarding to renewal.
• Conduct Business Reviews and track ROI metrics.
• Detect churn risks and implement retention strategies.
• Act as the main liaison between clients and internal teams.

Kenntnisse

German (C1)

English (C1)

CRM (HubSpot)

Analytical skills

Negotiation

Tools

HubSpot CRM

Jobbeschreibung

• Location: Leipzig or Würzburg (Hybrid — up to 1 Home Office day/week)
• Department: Customer Success Management
• Employment Type: Full-Time / Multi-Year Experience
• Language Requirements: Fluent German (C1) & Fluent English (C1)
• Compensation: €40,000 – €50,000 gross p.a. base + Annual Bonus

About the Employer & MissionWe are a fast-growing, agile software enterprise (101–500 employees) developing products and services dedicated to digital accessibility and inclusion. As an Enterprise Customer Success Manager, you will play a high-impact, key strategic role, directly influencing company growth while partnering with high-profile corporate accounts.

Key Responsibilities

• Strategic Account Ownership: Independently own, manage, and strategically grow relationships with enterprise customer accounts.
• Relationship Building: Establish long-term, trust-based partnerships with key corporate decision-makers and executive stakeholders.
• Value Expansion: Proactively identify and execute up-sell and cross-sell opportunities in close alignment with internal Enterprise Sales and Product Management teams.
• Lifecycle Governance: Manage the end-to-end customer journey, including onboarding, product adoption, optimization, and contract renewals.
• Data-Driven Success: Conduct regular Business Reviews, tracking key performance metrics and delivering clear evidence of ROI and impact.
• Churn Mitigation: Detect early warning signals and churn risks, developing proactive retention and risk-mitigation strategies.
• Cross-Functional Interface: Serve as the primary advocate and communication hub between enterprise clients and internal technical, product, and sales units.

Ideal Candidate Profile

• Must-Haves:
  • Relevant Track Record: Multi-year experience as an Account Manager or Customer Success Manager managing enterprise-level accounts within a fast-paced Start-Up or Scale-Up environment.
  • Bilingual Capability: Fluent professional communication skills in both German (C1) and English (C1) (spoken and written).
  • Tool Expertise: Practical, hands-on experience using modern CRM systems (e.g., HubSpot).
  • Core Competencies: Strong analytical and structured problem-solving skills, paired with client-centric orientation and negotiation acumen.
• Nice-to-Haves:
  • Proficiency in additional languages.
• Personality Traits:
  • Challenging Mindset: Willingness to challenge client assumptions and provide expert guidance.
  • Ambitious & Assertive: Highly driven, proactive, and comfortable taking initiative in complex client environments.
  • Team-Oriented: Collaborative attitude with enthusiasm for interdisciplinary teamwork.

Compensation & Core Benefits

• Attractive Package: €40,000 – €50,000 gross annual base salary, plus an annual performance bonus and 30 days of paid vacation.
• Strategic Autonomy: A pivotal role with high visibility, clear impact, and continuous professional growth opportunities within Customer Success.
• Work-Life Integration: Flexible working hours combined with a hybrid work model (up to 1 home-office day per week).
• Planning Security: 0% travel requirement, ensuring consistent work-life stability and predictable scheduling.
• Meaningful Vision: Direct involvement in delivering software solutions that improve accessibility and digital equality worldwide.