German speaking Customer Service Representative for Lisbon office

The lemon Consulting; Hannover; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A consulting firm in the customer service sector is looking for a Customer Support representative to manage customer inquiries in both German and English. Key responsibilities include resolving customer issues, handling incoming and outgoing calls, and following up on cases according to established protocols. A prior experience in customer service is preferred. The role offers a full-time contract with comprehensive training, rotating shifts, and a modern office environment in Hannover, Niedersachsen.

Leistungen

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Support from colleagues with coaching

Modern office in city center

Qualifikationen

• Fluent in German (C2) and English (minimum B2 level).
• Ability to handle stressful situations and solve issues at first contact.
• Previous customer service experience preferred.

Aufgaben

• Manage customer calls and inquiries effectively.
• Investigate and resolve customer issues promptly.
• Escalate complex problems following protocols.

Kenntnisse

Customer service

Problem-solving

Technical application use

Active listening

Stress management

Communication in German

Communication in English

Jobbeschreibung

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Managed both incoming and outgoing customer calls
• Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
• Reviewed reported cases within established turnaround times and quality standards
• Escalated complex or unresolved issues according to company protocols

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Working schedule: Monday - Sunday, 24/7 rotating shifts
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more