German-Speaking Customer Experts for Singapore Airlines

Teleperformance Greece; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer service provider is looking for a German-speaking flight ambassador to join their team. This role involves responding to customer inquiries, managing ticket information, and ensuring a seamless travel experience. The ideal candidate will have strong communication skills in both German and English, with a preference for customer service experience in the hospitality or travel sectors. The company offers competitive salaries, relocation support to Greece, and opportunities for professional growth.

Leistungen

Complete relocation support

Competitive monthly salary plus bonuses

Health care benefits

Full training by certified instructors

Free online Greek language courses

Work environment with relaxing break areas

Qualifikationen

• Strong fluency in German is essential.
• English communication skills are important.
• Prior experience in customer service is preferred.

Aufgaben

• Respond to customer requests through various communication channels.
• Enter customer information in the system for ticket issuance.
• Explain rules and procedures to passengers prior to boarding.
• Process refunds for lost or damaged tickets.
• Explain applicable fees and taxes for tickets.

Kenntnisse

High level of fluency in German

Good communication skills in English

Customer service experience

Strong verbal and written communication skills

Experience in hospitality / travel / airline industry

Ability to learn and adapt to new software technologies

Jobbeschreibung

Join our Customer Experts for Singapore Airlines, and be a flight ambassador ready to turn every flight into an amazing experience!

In collaboration with Singapore Airlines, one of the most respected travel brands around the world, we are looking for a German-speaking flight ambassador ready to turn every flight into a seamless, comfortable experience for every passenger.

If you wish to put your travel savvy to use and start a professional journey with a leader of the aviation industry, apply now and join us in Athens, Greece!

At TP in Greece, we take pride in the commitment to our values: equality, conscious inclusivity and human‑centric progress. Growth is not determined solely by our numbers; our most valuable asset is our people. Our ever‑growing community of 12,000+ individuals from over 110 nationalities is what makes us what we are: the indubitable leader in our field.

Some of the daily tasks we'll entrust you with:

• Responding to customer's requests (including: partners, travel agencies, corporate) through multiple communication channels
• Entering customer information in our system to issue tickets or update records
• Explaining rules and procedures to passengers prior to boarding flights
• Processing refunds for lost or damaged tickets or reservation errors
• Explaining applicable fees and taxes for each ticket

We'll love it if you have:

• High level of fluency in German
• Good communication skills in English
• Customer service experience preferred
• Strong verbal and written communication skills utilizing active listening
• Experience working in hospitality / travel / airline industry is a plus
• The ability to learn and adapt to new software technologies

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Refer‑A‑Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work‑Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Find out more

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