German Speaker Customer Support Agents -

The lemon Consulting; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A customer service provider in Berlin is seeking individuals to provide technical support and customer service. Candidates must be fluent in German and English. A relocation package is offered, including flight, accommodation, and additional salaries. Experience in customer support is an advantage, and strong communication and problem-solving skills are essential. This role provides opportunities for career development and growth within the company.

Leistungen

Fully paid relocation package

14 salaries per year

Performance bonuses

Development opportunities

Health insurance

Assistance finding accommodation

Qualifikationen

• Fluent in German and English (B2).
• Experience in customer support is a plus.
• Basic understanding of computer handling.

Aufgaben

• Provide customer support via phone and email.
• Answer customer inquiries courteously and professionally.
• Meet customer service goals and provide feedback to management.

Kenntnisse

Fluent German

Fluent English (B2)

Strong communication skills

Problem-solving skills

Multitasking skills

Jobbeschreibung

Are you ready to take the leap and move to the beautiful, sunny island Crete in Greece? Explore the great island in your freetime and boost your CV with a job for a big company, that provides customer service for big companies

Enjoy the weather, amazing food, beautiful beaches, and a low tax rate!

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

The job:

You will be representing them as a company and providing professional technical support with whatever inquiries they have - everything from specific models, purchases, errors etc. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers, but it is an advantage to have an interest in cars beforehand!

Daily tasks:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid, and information by using the proper procedures
• Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
• Create a great customer experience that people value and we are proud of
• Be responsible for following the direction of the management and providing feedback

Requirements

You speak German fluently and you are fluent in English (B2).

Experience in customer support is a plus but not a must.

You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

You have a desire to learn and advance, and be a curious investigator and problem solver.

Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills

Benefits

• Fully paid relocation package
• Get 2 extra salaries per year (total of 14 salaries)
• Performance bonuses
• Development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Relocation package (flight, airport pickup, and accomodation)
• Health insurance
• Real estate agent on our account to help you find an apartment
• Assistance in opening a Greek bank account, tax paperwork