German Market Customer Service Specialist

WW Talents; Gelsenkirchen; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Meal vouchers

Private health insurance

Multisport card

Signing bonus

Job summary

WW Talents is seeking a German-speaking Customer Service Specialist to support German-speaking customers with billing questions from Sofia, Bulgaria. The role is initially on-site, with a possible move to a hybrid model after four months, and offers a structured schedule and a comprehensive compensation package.

You will deliver friendly, clear assistance, explain billing details, and collaborate with the team to ensure a smooth customer experience.

Qualifications

• Strong proficiency in German at C1/C2 level.
• English at B1/B2 level or higher.

Responsibilities

• Support German-speaking customers with billing/invoice questions.
• Provide friendly, clear, and professional assistance to customers.
• Explain billing details and help resolve related concerns.
• Ensure a positive customer experience through effective communication.
• Collaborate with team members to deliver smooth customer service.

Skills

German C1/C2

English B1/B2

Job description

About the Role

We are looking for a German SpeakingCustomer Service Specialist to join an international team in Sofia, Bulgaria.

In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment.

The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months.

Location: Sofia, Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months)Working Schedule:Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training -€500 after 6 months)
• Relocation Support:2 weeks of Airbnb accommodation,Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits:Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Support German-speaking customers with questions related to invoices and billing.
• Deliver friendly, clear, and professional assistance to customers.
• Explain billing details and assist customers in resolving any related concerns.
• Ensure a positive customer experience through effective and professional communication.
• Collaborate with team members to provide smooth and efficient customer service.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 levelin English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.