German Language Support Specialist in Lisbon

Cbtalents; Hamburg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading tech support company is seeking a Customer Experience and Technical Resolution Agent for the German market. In this full-time, on-site position located in Lisbon, the agent will provide essential technical assistance to German-speaking users. Requirements include C1/C2 fluency in German and intermediate English. The role offers an attractive compensation package, health insurance, and opportunities for career development. Join us to advance your career in a dynamic team environment.

Leistungen

Competitive salary

Performance-based bonuses

Health insurance

Transport allowance

Employee development opportunities

Qualifikationen

• Fluency in German (C1/C2) required for customer communication.
• Intermediate level of English (B2) for training and documentation.
• Eligible to work legally in Portugal.

Aufgaben

• Act as the technical point of contact for German-speaking users.
• Diagnose technical issues and guide users to solutions.
• Document service interactions and troubleshooting steps.
• Collaborate with senior specialist teams when necessary.

Kenntnisse

Fluency in German (C1/C2)

Intermediate English (B2)

Critical thinking

Troubleshooting skills

Jobbeschreibung

Job Title: Customer Experience and Technical Resolution Agent (German Market)Work Location: Lisbon, Portugal (On-site required)Start Date: Thursday, January 8, 2026

We are looking for an ambitious and service-oriented individual to join our growing international team in Lisbon. This role, the German Language Support Specialist, focuses on delivering top-tier technical and account assistance to our valued German-speaking users, ensuring their positive experience with our search engine product.

Core Function: Technical Customer Engagement

Your primary responsibility will be to act as the technical point of contact, ensuring quick and effective resolution of user issues. This involves:

• Direct User Interaction: Communicating professionally with German-speaking customers via telephone, email, and live chat to provide essential technical assistance.
• Problem Identification: Skillfully diagnosing a broad range of technical glitches, usage questions, and account access issues related to the search engine.
• Solution Delivery: Clearly explaining and guiding users through specific solutions, configurations, and general feature navigation in a supportive manner.
• Record Keeping: Meticulously documenting all service interactions, troubleshooting steps, and final resolutions in the customer management system.
• Team Collaboration: Knowing when to elevate complicated or unresolved technical matters to senior specialist teams for advanced intervention.
• Platform Expertise: Maintaining an updated and thorough understanding of the search engine's operations, new features, and technical requirements.

Candidate Requirements

Essential Qualifications

• German Language: Mandatory C1/C2 fluency (native or near-native level) in German, both written and spoken, is required for communication with the customer base.
• English Language: Must possess an intermediate level of English (B2) for internal training, team communication, and procedural documentation.
• Work Eligibility: You must hold the necessary documentation to work legally in Portugal. Accepted documents include an EU Citizenship/Passport, a valid Residency Card (must be valid for more than one year), or a Refugee Card.

Preferred Attributes

• Previous employment in a customer support, call center, or technical helpdesk role is a definite asset, but not a requirement. We provide comprehensive training to all new team members.
• Strong critical thinking and troubleshooting skills, coupled with a positive, customer-first approach.

Work Schedule and Rewards

• Equipment: All necessary work equipment will be provided by the company.
• Work Structure: This is a full-time, office-based position.
• Hours of Operation (Rotational):
  • Monday to Friday: Shifts fall between 08:00 AM and 08:00 PM.
  • Saturday and Sunday: Shifts fall between 08:00 AM and 05:00 PM.
  • Rest Days: Two rotational days off per week.
• Remuneration and Benefits:
  • An attractive compensation package, including competitive salary and performance-based bonuses.
  • Health insurance coverage.
  • Transport allowance provided.
  • Commitment to employee development and long-term career growth opportunities.

Seize this opportunity to advance your career in tech support in beautiful Lisbon!