German Customer Support Specialist

Cross Border Talents; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A multinational e-commerce company seeks a Customer Service Specialist fluent in German (C2) and English (B2) to provide exceptional support to customers in Lisbon. This role involves managing inquiries via phone, chat, and email, ensuring complete customer satisfaction. A welcome bonus, meal, and transport allowances, as well as health insurance, are part of the offering. Apply if you're ready for this exciting opportunity!

Leistungen

Welcome bonus of 3000€

Meal allowance of 7.23€ per day

Transport allowance of 20€ per month

Health insurance from day one

Qualifikationen

• Must be able to provide excellent customer support in German and English.
• Ready to work on-site in Lisbon.
• Must have a proactive attitude.

Aufgaben

• Provide customer support via phone, chat, and email.
• Handle customer inquiries professionally.
• Troubleshoot issues effectively.
• Ensure customer satisfaction.

Kenntnisse

German at C2 level

English at B2 level

Excellent communication skills

Problem-solving ability

Jobbeschreibung

Lisbon, Portugal | Full-Time | On-site

Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon? We’re on the hunt for motivated and solution‑driven Customer Service Specialists to join a buzzing e‑commerce support team right in the heart of this vibrant city.

Your mission, should you choose to accept it:
Work on‑site with rotating shifts, delivering top‑notch support to German‑speaking customers in a fast‑paced, exciting e‑commerce world.

Your schedule:

• Monday to Sunday
• 07:00 – 23:00 (rotating shifts, so you get variety!)
• 2 rotating days off each week (because rest matters)
• And hey, maybe one day 24/7 shifts but we’ll keep you posted!

What's in it for you?

• A welcome bonus of 3000 €
• Meal allowance of 7.23 € per day because good food = good mood
• Transport allowance of 20 € per month to keep you moving
• Health insurance from day one (small monthly contribution, then it’s free after 6 months – we’ve got you covered!)

What you'll be doing:

• Providing awesome customer support in German via phone, chat, and email
• Handling every question with professionalism and a dash of empathy
• Troubleshooting like a pro and solving problems fast
• Making sure every customer walks away happy because you’re that good!

What we're looking for:

• German at C2 level
• English at B2 level
• Ready and able to work on‑site in Lisbon
• Great communication skills and a “let’s get it done” attitude

If you’re ready to dive into the fast‑paced world of e‑commerce and live your best life in Lisbon, hit apply now – your next great adventure is waiting!