German Customer Support Representative | Lisbon or Porto | On-site

Cross Border Talents; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An international recruitment agency is hiring German-speaking Customer Support Representatives to assist customers via phone, email, or chat. This role offers the opportunity to work in a multicultural environment and provides long-term stability and professional development. Candidates require a German C1/C2 level, strong communication skills, and an EU passport or valid residence permit in Portugal. Competitive salary, paid training, and benefits are included.

Leistungen

Competitive salary package

Paid training

Meal allowance

Career growth opportunities

Qualifikationen

• German C1/C2 level required.
• English B1 or higher is necessary.
• Strong communication and problem-solving skills are essential.

Aufgaben

• Handle inbound customer inquiries in German.
• Provide solutions with empathy and professionalism.
• Document interactions clearly and accurately.
• Meet service quality and productivity KPIs.

Kenntnisse

Strong communication skills

Problem-solving skills

Tools

CRM tools

Jobbeschreibung

We are hiring German-speaking Customer Support Representatives for an international project based in Portugal. This role is ideal for candidates looking for long-term stability, professional development, and the opportunity to work in a multicultural environment.

As a Customer Support Representative, you will assist customers via phone, email, or chat, providing accurate information and resolving issues efficiently. You will work with modern CRM tools and follow established quality and performance standards.

What you will do:

• Handle inbound customer inquiries in German
• Provide solutions with empathy and professionalism
• Document interactions clearly and accurately
• Meet service quality and productivity KPIs

What we are looking for:

• German C1/C2 level
• English B1 or higher
• Strong communication and problem-solving skills
• EU passport or valid residence permit in Portugal

What we offer:

• Competitive salary package
• Paid training
• Meal allowance and benefits
• Career growth opportunities